Application Support Analyst

Teamified

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

June 24, 2026

About the Company

Teamified is a dynamic organization that partners with leading enterprises and digital-native businesses, primarily in Australia, to build and manage their remote teams. They specialize in establishing and supporting these teams in locations such as India, the Philippines, and Sri Lanka. Teamified is dedicated to fostering strong working relationships built on trust, integrity, and a positive culture, aiming to elevate how organizations build and manage their remote workforces. With a growing team of over 200 engineers, testers, and product managers, Teamified supports more than 20 partner companies. Beyond their recruitment and team-building services, they are also actively developing their own technology product offerings. Their core mission is to deliver exceptional outcomes for their customers, partners, and employees, emphasizing innovation and continuous improvement in the remote work landscape.

Job Description

We are seeking a skilled Application Support Analyst to join a leading provider of specialized management software solutions for the global marina and marine facilities industry. This role is crucial for ensuring the smooth operation and client satisfaction with their cloud-based platform.

In this position, you will be responsible for investigating customer-reported issues, providing essential training, and implementing software corrections. You will manage client requests, evaluate support priorities, and communicate effectively with both clients and development teams to resolve problems. Your work will directly contribute to the efficiency and reliability of the client's software, impacting their operational capabilities.

You will play a key role in supporting customers and partners, ensuring prompt resolution of issues and maintaining excellent communication. This includes documenting user guides, creating training videos, and logging all work meticulously. Your ability to understand the software's structure and functionality will be vital in analyzing issues and recommending improvements.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

System analysisUser TrainingUser documentation developmentSQL serverWindows OSMS OfficeDatabase designCodingCustomer communication

Key Responsibilities

Provide user and implementation support to customers, partners, or staff.
Ensure customer support flows smoothly and minimize turnaround time per issue.
Identify urgent and priority support needs and escalate appropriately.
Provide prompt and professional responses to user bugs or support requests.
Establish and maintain good communication with clients to evaluate reported issues or provide training sessions.
Create and record user training videos.
Run group or individual training sessions to a high professional level.
Document user documentation, knowledge bases, and user help.
Document and time log all work.
Log and manage incoming support requests.
Research and identify issues reported by customers, providing training as needed.
Communicate clearly and effectively to developers to gain understanding of the solution for support requests involving development.
Install or upgrade systems or fixes as required.
Assist with version release testing and documentation.
Create video help documentation on all new features of NG with each version release.
Report on weekly support statistics and trends.
Maintain skill level by studying current development tools, programming techniques, reading professional publications, and maintaining professional networks.
Protect company operations by keeping information confidential.
Perform any other related duties incidental to the work described herein in support of the company.
Purposes, implements, and supports new technology solutions that improve business operations.

Qualifications

High attention to detail, capable of extracting key information from the Customer regarding their reported issues.
Strong and effective inter-personal communication skills, both verbal and written, and the ability to interact professionally with a diverse group of clients and staff.
System analysis.
User Training and user documentation development.
Detailed understanding of the client's solution, code structure, operations, and settings.
Ability to multi-task and stay organized in a dynamic work environment.
Encourage a positive “Can Do” attitude.
Ability to "think outside the box".
Capable of taking ownership of tasks at hand and delivering solutions without management.
Skilled knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases and writing program documentation.
Database design and coding.
Ability to learn new programming languages.
Good customer communication with a friendly attitude.
Proficient with SQL server, Windows OS and MS Offices.

Benefits & Perks

Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development.
A collaborative, no-silos environment, encouraging learning and growth across teams.
A dynamic social culture with team lunches, social events, and opportunities for creative input.
Health insurance.
Leave Benefits.
Provident Fund.
Gratuity.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The application support landscape is rapidly evolving, with a growing demand for skilled professionals who can ensure seamless software operations. This role is pivotal in supporting a global marina and marine facilities management software provider. You will be instrumental in investigating customer issues, implementing software corrections, and providing essential training. Your ability to prioritize tasks, manage client expectations, and collaborate with development teams will directly impact client satisfaction and the overall success of the software's adoption and performance. This position offers a unique opportunity to influence product development through direct customer feedback and contribute to the ROI of a specialized SaaS solution.