Support Engineer - Fresher

1Kosmos

Job Overview

Location

Mumbai, India

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Entry Level (0-2 years)

Application Deadline

June 20, 2026

About the Company

1Kosmos is at the forefront of revolutionizing digital identity and authentication. The company develops cutting-edge solutions for identity verification and passwordless multi-factor authentication, empowering organizations to effectively combat identity fraud and secure online access.

As a rapidly expanding technology firm, 1Kosmos serves a global clientele, offering innovative products that redefine security standards and enhance user experience. Their mission is to provide individuals with a secure digital identity, granting them control over their credentials. This allows service providers to utilize this verified identity with consent, thereby strengthening defenses against identity fraud and moving beyond traditional password-based security measures with a next-generation approach.

Job Description

Join 1Kosmos as a Support Engineer and embark on a rewarding career in the dynamic field of cybersecurity and identity management. This entry-level position is ideal for recent graduates eager to apply their technical knowledge and customer service skills in a challenging and supportive environment.

In this role, you will be instrumental in assisting our global clients by resolving technical issues, managing support tickets efficiently, and ensuring the optimal performance of our advanced identity verification and passwordless authentication solutions. You will gain invaluable experience working with cutting-edge technologies and contributing to the prevention of identity fraud.

We offer a structured learning path, opportunities for professional growth, and a hybrid work model based in Mumbai. If you are a customer-focused individual with a strong understanding of IT fundamentals and a desire to learn, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Technical SupportCustomer ServiceTroubleshootingTicketing SystemsComputer NetworksOperating SystemsWeb TechnologiesEnglish Communication

Key Responsibilities

Respond to customer queries and provide timely technical assistance.
Troubleshoot and resolve product-related issues according to defined service level agreements (SLAs).
Monitor and manage support tickets, ensuring adherence to SLAs.
Participate in incident, problem, and change management activities.
Collaborate effectively with Engineering, Product, and Customer Success teams to resolve complex customer issues.
Document solutions, troubleshooting steps, and create knowledge base articles for future reference.
Assist customers with MFA configuration and other identity management-related support requests.
Learn and implement ITIL-based support processes and best practices.
Support customer onboarding and configuration processes.

Qualifications

Bachelor's degree in BCA, B.Sc. IT, B.E./B.Tech (IT/Computer Science), or an equivalent qualification.
Solid understanding of computer networks, operating systems, and fundamental web technologies.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills in English.
A customer-focused mindset with a genuine willingness to learn and grow.
Ability to adapt to and work effectively within rotational shift schedules.
Basic knowledge of Identity and Access Management (IAM) concepts.
Familiarity with ticketing tools such as Jira or Service Desk.
Understanding of authentication technologies including SAML, OIDC, OAuth, and MFA.
Knowledge of ITIL processes, such as Incident, Problem, and Change Management.
Basic understanding of cloud technologies and SaaS applications.

Benefits & Perks

Exposure to enterprise-grade security technologies.
Structured learning and development opportunities.
Hybrid work model in Mumbai.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The cybersecurity and identity management sector in India is experiencing significant growth, driven by increasing digital adoption and evolving threat landscapes. As a Support Engineer at 1Kosmos, you will be at the forefront of this dynamic industry, ensuring the seamless operation of advanced identity verification and passwordless authentication solutions. Your role will involve troubleshooting complex technical issues, managing critical support tickets, and contributing to the overall customer success. This position offers a unique opportunity to gain hands-on experience with cutting-edge security technologies and directly impact the company's ability to combat identity fraud and secure online access for global clients.