Product Support Engineer (US based)

Fortanix

Job Overview

Location

Remote

Salary

USD 70,000 - 120,000 Year

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

June 19, 2026

About the Company

Fortanix is a pioneering force in data-centric cybersecurity, addressing the critical need for robust protection in today's complex hybrid multicloud environments. Recognizing that traditional security measures are no longer sufficient against persistent cyber threats, Fortanix offers a dynamic approach focused on data exposure management. Their unified data security platform leverages advanced cryptography, encryption, and confidential AI solutions to safeguard sensitive information wherever it resides.

The company's commitment to innovation and excellence has earned them numerous accolades, including Cybersecurity Excellence and Innovation Awards, and partnerships with industry leaders like NVIDIA, Microsoft, and Intel. Fortanix fosters a culture of trust, innovation, and collaboration, where diverse voices are valued, and every team member is empowered to contribute to shaping the future of data security.

As a Great Place to Work, Fortanix is dedicated to creating a safer digital future and is actively seeking passionate individuals to join their mission.

Job Description

Fortanix is at the forefront of data-centric cybersecurity, providing essential solutions for hybrid multicloud environments. As cyber threats continue to evolve, businesses require dynamic and agile security measures. Fortanix delivers this through advanced cryptography, encryption, and confidential AI, ensuring the protection of sensitive data.

The company is seeking a skilled Product Support Engineer to join their US-based team. In this role, you will be responsible for the deployment, implementation, upgrades, and optimization of the Fortanix platform for clients. This position demands a blend of strong project management, problem-solving, troubleshooting, analytical, and technical expertise.

You will engage with customers at various levels, collaborate closely with engineering teams, and drive technical work streams to ensure client success and satisfaction. This is an opportunity to contribute to a leading cybersecurity firm and shape the future of data protection.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

LinuxKubernetesDockerPythonTechnical SupportTroubleshootingCustomer ServiceHSMKMS

Key Responsibilities

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
Utilize fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
Work to reproduce customer issues and qualify critical issues.
Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
Build a positive customer experience by working closely with Development, Sales, and Quality Assurance teams.
Review user documentation for training materials, technical marketing collateral, manuals, and problem-solving guides.
Provide on-call support 24x7 on an as-needed basis.

Qualifications

Hands-on 5+ years of related experience working in a support organization.
Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages.
Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.).
Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.
Understanding of KMS interfaces (KMIP, REST API, etc.).
Ability to work in a highly fast-paced, rapid growth environment.
Strong collaboration, written, and communication skills.

Benefits & Perks

Collaborative work environment
Amazing equity
Great benefits
Competitive salary
Opportunity to redefine cloud computing
Unlimited PTO
40 hours of Volunteer Time Off/year
Internet stipend
Friendly culture
401k
Medical, Dental, Vision, Life Insurance
Retirement Savings
Wellness Program
Short- and Long-Term Disability
Holidays

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The cybersecurity landscape is rapidly evolving, demanding innovative solutions for data protection in hybrid multicloud environments. Fortanix is at the forefront, developing advanced cryptography and confidential AI to combat escalating cyber threats. As a Product Support Engineer, you will be instrumental in deploying, implementing, and optimizing the Fortanix platform for clients. Your role will directly impact customer success and the company's ability to deliver robust data-centric security, contributing to business ROI through enhanced client trust and platform adoption. This position requires a deep understanding of complex technical environments and a proactive approach to problem-solving.