Help Desk Specialist

Briljent is a forward-thinking company dedicated to driving meaningful, people-centered change through strategic partnerships with federal, state, and local agencies. Since 1998, Briljent has established itself as a leader in adult learning solutions, organizational change management, health strategy and innovation, project management, and staffing services.

The company prides itself on its nationwide team of experts who bring deep industry knowledge and practical experience. Briljent is committed to helping organizations successfully implement systems, programs, and strategies that create a tangible impact.

At Briljent, creativity and innovation are fueled by diversity. The company fosters an inclusive workplace where all employees are valued and respected. Employment decisions are based on merit and professional qualifications, ensuring a commitment to equal opportunity across race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status, and any other protected characteristic.

Briljent is seeking dedicated Help Desk Specialists to provide essential technical support for a critical federal project. This role demands exceptional customer service skills and a patient, helpful demeanor.

As a Help Desk Specialist, you will be responsible for delivering technical support, troubleshooting a variety of issues, and responding to inbound calls from users experiencing difficulties with a web-based scheduling tool.

Key duties include responding to user queries via phone, email, and remote access, offering technical assistance for the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. You will also be involved in training computer users and other staff on troubleshooting techniques, gathering feedback to refine training methods, and creating/editing training manuals. Running reports and analyzing common complaints will also be part of your responsibilities.

To apply for this role, click the Apply button on this page and follow the instructions.