Field Technical Support Associate

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Field Technical Support Associate

Main One

Job Overview

Location

Lagos Island, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Job Description

We are seeking a dedicated Field Technical Support Associate to join our dynamic team, contributing to the seamless execution of customer connectivity projects.

In this role, you will be instrumental in planning, executing, and supervising installations, ensuring the highest quality of service delivery. Your responsibilities will include managing survey allocations, interpreting survey reports for effective onsite installations, and supervising OFC deployment.

You will also be responsible for documenting all build information, installing and configuring customer premise equipment (CPE), and ensuring strict adherence to field support processes. A key aspect of this role involves the safe decommissioning of equipment for reuse and collaborating with customers on initial deployment troubleshooting.

Furthermore, you will prepare sketches and follow blueprints to ensure installations meet safety and building codes, supervise vendor onsite installations to guarantee client quality standards, and oversee structure cabling and onsite installations to maintain high standards.

Accurate auditing and management of company assets at client sites are crucial. You will follow up on all deliverables to ensure customer satisfaction and troubleshoot onsite issues promptly, ensuring all customer SLAs are met.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Connectivity ProjectsSurvey InterpretationOnsite InstallationCustomer Premise Equipment (CPE) Installation and ConfigurationField Support ProcessesDecommissioning of EquipmentCustomer TroubleshootingBlueprint InterpretationStructure CablingPATsAsset ManagementCustomer SLAsCCNAIP Settings ConfigurationIP TestingMicrosoft Office SuiteTopography InterpretationNetwork Design MapsAutoCAD DesignsStakeholder ManagementStructured Ethernet Cabling StandardsCable Management

Key Responsibilities

Responsible for survey allocation to 3rd party vendors.
Responsible for the interpretation of survey reports (SRs) to effectively execute onsite installation activities.
Responsible for supervising ongoing customer connection OFC deployment and conducting handover to the Ops team.
Responsible for the documentation of all after build and as-built information and reports.
Responsible for installation and configuration of customer premise equipment (CPE).
Maintain and ensure full compliance with all Main One’s field support processes and procedures.
Ensure safe decommissioning of equipment and making them fit for reuse.
Confer with customers in initial deployment troubleshooting, as well as in the initial debugging of new hardware and software.
Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.
Supervise vendors with onsite installations, to ensure that it conforms with our client quality standards.
Responsible for structure cabling, PATs, and onsite installations supervision to ensure that standards and quality are maintained all times.
Carry out survey, desktop/onsite and provide survey reports in clear terms with minimal supervision.
Accurate auditing, recording, and management of company assets deployed at clients' site.
Follow up with all activities to ensure that no issue arises from our deliverables at the customer’s premises while maintaining excellent customer delivery at every point
Troubleshoot onsite issues in a timely manner.
Ensure all customer SLAs are met.

Qualifications

B.Sc. or HND in Engineering or any other related discipline.
Must have completed NYSC.
Certifications in CCNA will be an added advantage.
High level of computer literacy to configure PC IP settings, use basic IP testing, and be competent in Microsoft Office products (Outlook, Excel, Word).
Ability to interpret topography, network design maps, and AutoCAD Designs.
Good stakeholder management (Vendor, Internal management).
Knowledge of structured ethernet cabling standards and good cable management.

How to Apply

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The field of telecommunications infrastructure is rapidly expanding in Lagos, demanding skilled professionals to ensure seamless connectivity. This role is pivotal in managing and executing customer connectivity projects, directly impacting service quality and client satisfaction. Key technical areas include interpreting survey reports, overseeing fiber optic deployment, and configuring customer premise equipment (CPE). Your work will directly contribute to maintaining high standards in network infrastructure deployment and ensuring client SLAs are consistently met, driving business growth through reliable service delivery.