Lead, Product Support

Qore Technologies Limited

Job Overview

Location

Lagos, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

May 26, 2026

About the Company

Qore Technologies Limited is a forward-thinking organization dedicated to delivering innovative technological solutions. As a company, Qore Technologies focuses on developing and supporting a range of applications designed to enhance business operations and customer experiences. Their commitment to excellence is reflected in their approach to product development and customer service, aiming to provide reliable and efficient solutions to their clientele.

Job Description

Qore Technologies Limited is seeking a highly skilled and experienced Lead, Product Support to join their dynamic team in Lagos.

In this critical role, you will be responsible for overseeing the provision of first-line and second-line support for our diverse range of applications. Your primary objective will be to ensure the timely and effective resolution of incidents and service requests, maintaining high standards of customer satisfaction.

You will lead a team of support professionals, fostering a culture of excellence and continuous improvement. This position requires a proactive approach to identifying and addressing potential issues, as well as contributing to the overall enhancement of our product support strategies.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Product SupportIncident ResolutionCustomer Service

Key Responsibilities

Provide first-line and second-line support for various applications.
Ensure timely resolution of incidents and service requests.
Manage and mentor a team of product support specialists.
Develop and implement strategies to improve support processes and customer satisfaction.
Collaborate with development and product teams to address complex technical issues.

Qualifications

Proven experience in a lead or senior product support role.
Strong understanding of application support and incident management.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal abilities.
Experience with CRM and ticketing systems.

How to Apply

Too Busy to Apply?

With JobMeter's Apply for Me service, we apply to up to 15 jobs/month on your behalf — sourced, matched, with a tailored CV for each application.

Learn More

Join Our Communities

Join WhatsApp Channel Join Telegram Group

The Nigerian tech landscape is experiencing rapid expansion, driving demand for skilled product support professionals. This role is pivotal in ensuring the seamless operation of Qore Technologies' diverse applications. Key technical skills include API integrations, database management, and incident response protocols. Your impact will directly influence customer satisfaction and retention, contributing to the company's growth trajectory and market position. This leadership role requires a strategic approach to problem-solving and team management, ensuring high levels of service delivery.