E-channels Support Specialist
Unified Payment Services Limited
Job Overview
Location
Lagos, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
May 24, 2026
About the Company
Job Description
Unified Payment Services Limited is seeking a skilled E-channels Support Specialist to join our dynamic team.
In this role, you will be responsible for providing critical support for our electronic payment channels, ensuring seamless operations and excellent customer service.
Your expertise will be vital in troubleshooting issues, analyzing system performance, and contributing to the reliability of our digital banking services.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Provide support for electronic channels like POS, ATM, and Agency Banking.
- Analyze transaction processing and system logs.
- Monitor system performance and identify potential issues.
- Handle and resolve customer inquiries and technical problems.
- Collaborate with IT and operations teams to ensure service continuity.
Qualifications
- HND/Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 4 years’ experience in an IT support or digital banking operations role.
- Experience supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus.
- Good understanding of digital channel platforms, APIs, and transaction processing.
- Familiarity with payment processing, transaction monitoring, and dispute handling.
- Basic SQL knowledge and ability to analyze system logs and reports.
- Knowledge of the ITIL framework or helpdesk ticketing systems is an advantage.
- Strong problem-solving and communication skills.
- Ability to work under pressure and meet tight deadlines.
How to Apply
Send CV to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the mail.
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Join Our Communities
Nigeria's digital banking and fintech landscape is rapidly expanding, creating a high demand for specialized IT support professionals. This role is critical for maintaining the integrity and functionality of electronic payment channels, directly impacting customer trust and transaction success. Key technical skills include understanding digital channel platforms, APIs, transaction processing, basic SQL, and ITIL frameworks. Your expertise will ensure seamless service delivery and contribute to the company's operational resilience and growth in the competitive financial technology market.
Posted Date
May 10, 2026
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