CUSTOMER VALUE MANAGER

Confidential Employer

Job Overview

Location

Alausa, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Finance & Banking

Experience Level

Lead (8-12 years)

Application Deadline

July 12, 2026

Job Description

We are seeking a highly experienced and strategic Customer Value Manager to join our dynamic team. This pivotal role involves optimizing customer portfolios and driving robust credit risk management strategies.

You will be instrumental in enhancing portfolio quality and ensuring sustainable customer value. This position offers a unique opportunity to lead and collaborate with key stakeholders, shaping the financial future of our customer base.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Credit RiskPortfolio ManagementCustomer Value ManagementTeam LeadershipFinancial AnalysisEconomicsBusiness AdministrationAccounting

Key Responsibilities

Manage and optimize customer portfolios to maximize value and profitability.
Drive credit risk management initiatives and enhance overall portfolio quality.
Lead and mentor high-performing teams, fostering collaboration and excellence.
Collaborate effectively with key stakeholders to align strategies and achieve business objectives.

Qualifications

Bachelor’s Degree in Finance, Economics, Business Administration, Accounting, or a related discipline.
An MBA or relevant professional certifications (e.g., ACCA, CFA, FRM, CRM) are highly advantageous.
Minimum of 7–10 years of progressive experience in Credit Risk, Portfolio Management, Customer Value Management, or similar functions.
At least 3 years of proven leadership experience managing and developing teams.

How to Apply

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The Nigerian financial sector is experiencing dynamic growth, driven by digital transformation and increased demand for sophisticated risk management. This role focuses on optimizing customer portfolios and enhancing financial performance within this evolving landscape. Key responsibilities include implementing advanced credit risk modeling, developing robust portfolio optimization strategies, and leveraging customer lifetime value analytics. You will drive strategic initiatives that directly impact business ROI by minimizing financial exposure and maximizing customer profitability. This position demands a leader who can navigate complex financial data, interpret market trends, and translate insights into actionable strategies for sustained organizational growth and market leadership.