Salesforce Business Architect

Horizontal Digital

About the Company

Job Description

Required Skills

Key Responsibilities

• Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities.
• Translate business intent into capability models, BPMN process architectures, epics, and user stories.
• Define future-state operating models and end-to-end process designs aligned to Salesforce best practices.
• Own requirements lifecycle management from ideation to backlog refinement, prioritization, and acceptance criteria.
• Ensure end-to-end traceability from business outcomes to solution design and delivery.
• Advise on optimal use of Salesforce OOTB capabilities vs. customization, ensuring scalable and maintainable solutions.
• Partner with Technical Architects and delivery teams to translate requirements into robust, multi-cloud solutions.
• Drive functional solution design across core Salesforce clouds (Sales, Service, Experience, Data/Revenue/Commerce as applicable).
• Enforce platform best practices, design guardrails, and industry standards.
• Oversee functional validation, UAT strategy, and business acceptance to ensure alignment with intended outcomes.
• Develop capability roadmaps, transformation blueprints, and prioritization frameworks aligned to client strategy.
• Advise on CRM maturity, process optimization, and customer experience transformation.
• Define business cases and value realization frameworks with clear linkage to KPIs and outcomes.
• Support target operating model (TOM) definition and governance structures for scalable adoption.
• Act as a trusted advisor to business stakeholders, driving value-led conversations and continuous improvement.
• Support pre-sales, solution shaping, and proposal development with strong functional context.
• Contribute to solution narratives and executive storytelling aligned to business outcomes.
• Identify expansion opportunities, cross-cloud use cases, and process-led transformation initiatives.
• Mentor Business Analysts and Functional Consultants on business architecture, process modelling, and stakeholder engagement.
• Contribute to practice assets, accelerators, and delivery frameworks.
• Drive adoption of structured methodologies (BPMN, capability modelling, backlog governance).
• Support internal enablement on industry trends, Salesforce innovations, and functional patterns.

Qualifications

• 8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programs.
• Strong client-facing experience, leading workshops, stakeholder alignment, and requirements definition.
• Expertise in business process modelling (BPMN) and requirements engineering.
• Solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs. customization).
• Experience across core Salesforce clouds (Sales, Service, Experience; exposure to Commerce/Revenue/Data Cloud is a plus).
• Proven delivery of functional artifacts (process maps, capability models, user stories, solution blueprints).
• Candidates with one or more of Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue etc) are preferred.

Benefits & Perks

• 22 working days holiday
• Comprehensive medical insurance plan for employee and spouse and children
• Visa for employee and spouse and children
• Flexible office times and working from home twice per week
• Remote working from a place of your choice for 2 weeks a year
• Free snacks and drinks in the office

How to Apply

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Posted Date

March 31, 2026

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