Service Delivery Co-ordinator

Expereo

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

June 20, 2026

About the Company

Expereo is at the forefront of the Intelligent Internet Platform, connecting people, places, and things globally. They specialize in managing Internet Performance to deliver a unified global experience, providing visibility, control, and security through their expereoOne platform.

As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, Expereo empowers enterprises and government sites worldwide. They focus on enhancing business productivity through flexible and optimal internet performance, serving as a trusted partner to Fortune 500 companies.

Expereo fosters a dynamic, effective, multicultural, and equitable environment, valuing the contributions of their talented employees. They are committed to Equal Employment Opportunities, supporting and celebrating every employee regardless of their background, religion, nationality, sexual orientation, age, or physical condition.

Job Description

Expereo, a leader in the Intelligent Internet Platform, is seeking a dedicated Service Delivery Co-ordinator to join their global team.

This role is crucial for ensuring the seamless delivery of networking services to international clients, managing projects from inception to successful completion.

You will be responsible for upholding contractual agreements and service level objectives, ensuring optimal internet performance and a consistent global experience for customers.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

WANLANProject ManagementStakeholder CommunicationService Level Agreements (SLAs)

Key Responsibilities

Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
Responsible for end-to-end service delivery of networking projects for global customers.
An effective communicator with excellent relationship building & interpersonal skills
Meet the end-to-end Project timelines by ensuring the on-time delivery
Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
Order prioritization and ensuring priority is respected during RFC delivery phase
Management of the delivery plan at the project level & planning until the last site delivery
Manage the interface between internal resources and the customer.

Qualifications

Degree in telecommunications, preferred
Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
Previous involvement in network deployment projects preferred.
Technical knowledge is preferred in telecom like WAN, LAN.
Excellent communication skills
Knowledge of Arabic would be considered a strong asset.

Benefits & Perks

Private Health Insurance
Work From Home
Training & Development
Performance Bonus

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The telecommunications industry in Dubai is experiencing robust growth, driven by increasing demand for advanced connectivity solutions. As a Service Delivery Co-ordinator, you will be instrumental in managing the end-to-end delivery of complex networking projects for global clientele. Your role will involve ensuring adherence to contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs). You will also be responsible for proactive stakeholder communication, managing project timelines, and facilitating customer acceptance, directly impacting project ROI and client satisfaction.