Remote Care Coordinator & Administrator

Ortus Health

Job Overview

Location

Remote

Salary

GBP 13 hourly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Healthcare & Medical

Experience Level

Mid-level (3-5 years)

Application Deadline

July 2, 2026

About the Company

Ortus Health is a forward-thinking organization dedicated to providing essential remote medical services to NHS GP practices across the United Kingdom. Our core offerings include remote medical coding, pharmacy support, and GP triage services. We are committed to leveraging technology to enhance patient care and streamline healthcare operations. At Ortus Health, we foster a culture of continuous improvement and professional development. We believe in supporting our team members with the resources and opportunities they need to grow, including providing all necessary equipment for remote work and actively encouraging career progression.

Job Description

Ortus Health is at the forefront of delivering vital remote medical services, including coding, pharmacy support, and GP triage, to NHS GP practices throughout the UK. We are actively seeking a dedicated Remote Care Coordinator & Administrator to bolster our remote triage service.

This hybrid role is crucial for ensuring the smooth progression of patient triage between practices and our clinical teams. You will be instrumental in tracking triage tickets, ensuring their accurate recording, and directing them to the appropriate GP. Furthermore, you will manage patient questionnaires, confirming their completion and readiness for clinician review.

Your primary responsibilities will encompass coordination, meticulous accuracy, and maintaining workflow efficiency. This position is fully remote, full-time, and all necessary equipment will be provided. We are committed to supporting career advancement and professional development for our team members.

Required Skills

Medical CodingPharmacy ServicesGP TriageEMISSystmOneDocmanInformation GovernanceData SecurityAdministrative SupportCommunication

Key Responsibilities

Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.
Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).
Route and reassign triage tickets to the appropriate GP.
Send patient questionnaires, track their completion, and ensure they're ready for GP review.
Maintain accurate records and documentation in line with information governance standards.
Provide general administrative support across the Ortus services
Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

Qualifications

Prior experience in a GP practice is essential.
Hands on experience with clinical systems
Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.
Excellent written and verbal communication, for working with both patients and healthcare professionals.
Confident with computers and office software.
Self-motivated and proactive, with the ability to work well within a remote team.
A calm, accurate, detail-focused approach — much of this role is about making sure nothing slips through the cracks.
The right to work in the UK.
An enhanced DBS check (we will arrange this).
Completion of data security and information-governance training (provided by us).
A private, secure space to work from home.

Benefits & Perks

Full-time employment with flexible shift options (08:00–15:00 or 10:30–18:30) within the service hours of 08:00–18:30.
£13 per hour salary.
28 days' paid holiday per annum, including bank holidays.
Company pension scheme.
All necessary equipment supplied for remote work.
Opportunities for growth within an agile and vibrant business.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The UK's healthcare sector is experiencing significant digital transformation, with remote services becoming increasingly vital for patient care. This role is central to optimizing patient triage workflows within NHS GP practices. You will manage incoming triage tickets, ensure accurate data recording in clinical systems like EMIS and SystmOne, and facilitate seamless communication between patients, practice staff, and clinicians. Your focus on coordination, accuracy, and efficient routing directly impacts patient outcomes and the operational efficiency of the practices we serve. This position offers a unique opportunity to contribute to the advancement of remote healthcare delivery.