IT Support Specialist

OPTIVATIONS

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Job Overview

Location

West Palm Beach, Florida, United States

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

About the Company

OPTIVATIONS is a leading, private equity-backed marketplace management firm, recognized as one of the largest multi-brand sellers on the Amazon marketplace. We partner with some of Amazon's most successful brands, providing comprehensive strategy creation and execution. Our firm operates on a fact-based, highly analytical approach, offering a consultative methodology for problem-solving, project management, communication, and performance management. We deliver not only robust operations leadership but also critical thinking and analysis that distinguishes our clients in a competitive landscape.

Job Description

OPTIVATIONS is seeking an on-site IT Support Specialist for our West Palm Beach office. This role is crucial for maintaining the smooth operation of our IT systems and ensuring our team and clients have the necessary technological resources to succeed. You will be the primary point of contact for all IT-related matters, handling everything from daily support requests and user management to maintaining our productivity suite environments and office technology.

As a key member of our team, you will manage administrative tasks across various systems, facilitate user onboarding and offboarding, and troubleshoot hardware and connectivity issues. You will also play a vital role in configuring and supporting our Microsoft environment, including Intune and Teams, and assist with device management and security policies. This position offers a dynamic work environment where you can contribute significantly to our operational efficiency.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

IT SupportHelpdeskMicrosoft 365 AdministrationIntuneTeamsOutlookUser ProvisioningPermission ManagementHardware TroubleshootingConnectivity TroubleshootingOrganizational SkillsAttention to DetailPhysical Access ManagementClear CommunicationDevice ManagementEndpoint SecurityOnboarding/Offboarding WorkflowsIT Inventory ManagementMulti-accounting E-commerce SoftwareProductivity Suite MigrationCompTIA A+Microsoft 365 Certifications

Key Responsibilities

Handle administrative tasks across internal and third-party systems, including password resets and user provisioning.
Manage user onboarding and offboarding processes, including orientation and access setup.
Support client onboarding and offboarding processes.
Troubleshoot and resolve hardware and connectivity issues (e.g., WiFi, login problems, peripherals).
Serve as the first point of contact for all IT support requests.
Escalate complex issues when necessary and ensure their timely resolution.
Help manage and configure our Microsoft environment, including Intune, Teams, and Outlook.
Support device management and security policies through Intune.
Assist with ongoing Microsoft 365 administration and improvements.
Organize and maintain the server closet.
Track and manage inventory of tech equipment in the office.
Assist with hardware setup, maintenance, and replacement as needed.

Qualifications

5+ years of experience in IT support, helpdesk, or a similar role.
Hands-on experience with Microsoft 365 administration (Teams, Outlook, Intune).
Familiarity with user and permission management across various systems.
Comfortable troubleshooting common hardware and connectivity issues.
Strong organizational skills and attention to detail.
Experience with physical access management (badges, NFC cards, etc.).
Clear communication skills for working with both technical and non-technical colleagues.
Experience with device management and endpoint security (Intune, MDM).
Familiarity with onboarding/offboarding workflows and documentation.
Experience managing IT inventory and equipment tracking.
Experience with multi-accounting e-commerce software (anti-detect browsers).
Experience migrating across productivity suites (Google Workspace to Microsoft 365 or vice versa).
Relevant certifications (e.g., CompTIA A+, Microsoft 365) are a plus.

Benefits & Perks

Annual performance bonus (discretionary).
401(k) program with company match up to 4% of compensation.
Comprehensive health, life, disability, vision, and dental insurance coverage.
Seven paid holidays annually.
Unlimited paid time off under the company’s “Responsible Adult Policy”.
Flexible remote-work and work-from-home policies for eligible positions.

How to Apply

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As an IT Support Specialist at OPTIVATIONS, you will be the cornerstone of our on-site technical operations in West Palm Beach. Your primary responsibility is to ensure our systems run seamlessly, providing essential support to our team and clients. This role involves managing daily support requests, onboarding new users, administering productivity suites, and maintaining office technology, all while contributing to a high-performing, fact-based environment.