Account Representative / Account Manager / Project Manager

City Wide Facility Solutions is a prominent leader in the building maintenance industry, operating across more than 110 territories in Canada and the United States. The company's core mission revolves around delivering excellence in all its endeavors, with a strong emphasis on serving its clients and partners with dedication.

They manage a comprehensive suite of janitorial and over 20 additional maintenance services for commercial facilities. City Wide Facility Solutions distinguishes itself by acting as a strategic partner, helping clients streamline their operations, save valuable time, and effectively resolve complex facility management challenges.

The work environment is characterized by high energy, balancing demanding expectations with robust coaching, collective support, and a positive atmosphere. Applicants are considered for specific geographic territories based on their online application, ensuring a localized approach to service delivery.

We are seeking a proactive and relationship-driven professional to manage and expand our portfolio of commercial client accounts. This role is designed for individuals who excel in environments demanding a balance of client engagement, service oversight, vendor coordination, and effective problem resolution. Success in this position hinges on your ability to cultivate strong client relationships, ensure high service quality, and act as the primary liaison between clients, service partners, and internal teams.

This is not a cold-calling sales position. Your primary focus will be on owning the client experience, guaranteeing the quality of services provided, and serving as the trusted point of contact. You will be instrumental in building and maintaining long-term partnerships by consistently meeting and exceeding client expectations.

Key responsibilities include serving as the main point of contact for assigned commercial accounts, building robust client relationships through consistent communication and site visits, and coordinating various services such as janitorial, handyman, maintenance, and landscaping. You will manage service performance, conduct quality control inspections, and proactively identify client needs to recommend additional services. Collaboration with independent service providers to ensure alignment on scheduling, scope, and quality is crucial, as is maintaining accurate documentation and reports.

We offer competitive compensation with performance incentives, ongoing training and support, and a structured environment that fosters growth within a stable, relationship-driven organization. This role offers the unique opportunity to directly impact client satisfaction and retention, making a tangible difference in the company's success.

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