Facility Solutions Manager, full time

City Wide Facility Solutions

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City Wide Facility Solutions

Facility Solutions Manager, full time

City Wide Facility Solutions

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Job Overview

Location

Burnaby, British Columbia, Canada

Salary

CAD 25 hourly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Operations & Facilities Management

Experience Level

Mid-level (3-5 years)

About the Company

City Wide Facility Solutions stands as a leader in the building maintenance industry, managing janitorial and over 20 other essential maintenance services for commercial clients. With a legacy spanning over 60 years and more than 100 franchise locations across Canada and the U.S., the company is synonymous with growth and profitability.

Founded in 1961, City Wide Facility Solutions is dedicated to creating a 'Ripple Effect' by positively impacting the people and communities it serves. This mission is deeply embedded in its culture, driving a commitment to client partnership and problem-solving beyond standard service provision.

Job Description

Are you adept at nurturing and expanding B2B client relationships? Do you possess strong sales acumen to drive growth within existing accounts? If so, City Wide Facility Solutions in Vancouver presents an exciting opportunity for a Facility Solutions Manager.

This role is centered on overseeing the operational success of assigned client service areas. As an external, B2B-focused account management position, you will provide essential field support, including training, guidance for new client onboarding, performance inspections, and issue resolution. Your responsibilities will encompass developing enduring client and contractor relationships, negotiating contracts, procuring necessary supplies, and ensuring exceptional client satisfaction.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

B2B Account ManagementClient RetentionSalesFacility ManagementBuilding MaintenanceTroubleshootingContract NegotiationCRM SoftwareMicrosoft Office SuiteRelationship Building

Key Responsibilities

Manage all aspects of assigned client relationships, including retention, expansion, and diversification of services.
Develop and implement effective service strategies and schedules tailored to each client's needs.
Negotiate and execute agreements for additional services, including pricing, staffing, and logistics.
Manage all contractor relationships, from hiring and negotiation to performance oversight and contract management.
Ensure high standards of quality and client satisfaction through regular site inspections and follow-through.
Supervise and direct Night Managers to ensure strategic execution and service accuracy.
Promote, procure, and monitor supplies for clients.
Effectively communicate client issues to management and contractors, addressing problems promptly.
Utilize CRM for client inspections, adding charges, and managing routing.
Schedule non-routine activities and maintain updated client documentation.
Identify potential new accounts and collaborate with sales teams.
Develop and implement plans to resolve client complaints and monitor compliance.
Approve Night Manager and Service Representative pay sheets for accuracy.
Assist Accounting with invoice collection and contractor payments.
Maintain updated route sheets, key/alarm sheets, and monthly planners.

Qualifications

Minimum of 2 years of outside B2B account management experience; building maintenance or facility management experience is preferred but not mandatory.
A proven track record of success in client retention, supported by relevant goals and metrics.
Exceptional attention to detail and a strong commitment to follow-through.
A positive, outgoing personality with a talent for building strong relationships.
Excellent planning and organizational skills, with the ability to multitask effectively.
A proactive, innovative approach with a drive for continuous process improvement.
Excellent verbal and strong written English communication skills.
Proficiency in Microsoft Office Suite and familiarity with CRM databases.
Competent use of smartphones and laptops.
Ability to travel daily or nightly to local client locations.
Flexibility to work within a varied schedule.
Possession of a valid BC Driver's License and a personal vehicle.
Willingness and ability to handle on-call emergencies.
Strong technical understanding of maintenance and repair, diagnosing, and troubleshooting building/facilities systems.

Benefits & Perks

$25 per hour + commission
$300 per month car allowance

How to Apply

This job has expired

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The facility management sector in Burnaby is experiencing robust growth, driven by increasing demand for integrated building services. This role requires expertise in account management, client retention strategies, and B2B sales, alongside proficiency in facility maintenance, diagnostics, and troubleshooting. The Facility Solutions Manager will significantly impact client ROI by optimizing service delivery, driving revenue through upselling, and ensuring operational efficiency. This position is pivotal for scaling client relationships and enhancing the company's market presence.