Admin and Customer Service Manager

Synapse Services

Job Description

Required Skills

Key Responsibilities

• Manage and oversee daily administrative tasks and office operations.
• Develop and implement customer service policies and procedures.
• Train and supervise administrative and customer service staff.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Ensure a high level of customer satisfaction.
• Maintain office supplies and manage vendor relationships.
• Organize and maintain company records and files.
• Assist with scheduling, appointments, and travel arrangements.
• Implement and improve office management software and systems.
• Monitor and report on customer service metrics.

Qualifications

• Bachelor's degree (BSc. or BA) in a relevant field.
• 2-5 years of proven work experience as an Administrative Officer or Administrator.
• Solid knowledge of office procedures and best practices.
• Experience with office management software, including MS Office (MS Excel and MS Word).
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• High attention to detail.
• Ability to remain calm and professional when customers are stressed or upset.
• Comfortable using computers and various software applications.
• Previous experience in customer support is highly advantageous.
• Additional qualifications in Office Administration are a plus.

Benefits & Perks

• Opportunity to lead and shape administrative and customer service functions.
• Dynamic work environment.
• Potential for professional growth.

How to Apply

Join Our Communities

Posted Date

January 26, 2026