Sales Development Representative (North America)

ShiftCare stands as Australia's largest provider of home care software, trusted by over 7,000 care organizations for its comprehensive platform. The company specializes in streamlining critical operations such as scheduling, care delivery, billing, and compliance, enabling providers to focus more on client well-being. Having established a dominant market position in Australia, ShiftCare is now embarking on an ambitious expansion into North America. Their strategic goal is to become the leading care management platform across the United States and Canada. This expansion reflects their commitment to innovation and their mission to empower disability support providers, in-home aged carers, and allied health professionals with modern, efficient software solutions.

ShiftCare, Australia's leading home care software provider, is rapidly expanding its market presence across North America. With a strong foundation built on trust from over 7,000 care providers, we are committed to becoming the premier care management platform throughout the United States and Canada.

We are seeking an ambitious and results-driven Sales Development Representative to join our established North American team. This fully remote position, based in British Columbia, Canada, will be pivotal in driving new business development by focusing primarily on outbound prospecting.

In this role, you will be responsible for generating qualified meetings for our SMB Account Executive team. You will engage with potential clients primarily in California, while also supporting growth opportunities across Ohio, Pennsylvania, Indiana, and Colorado in the US, and British Columbia, Alberta, and Ontario in Canada. Your efforts will be crucial in building a robust sales pipeline and qualifying leads against our ideal customer profile, with approximately 80% of your time dedicated to outbound prospecting and 20% to inbound lead qualification.

You will primarily target organizations with 5-50 staff, including non-medical Home Care providers, HCBS Waiver providers, IDD and Disability Service providers, Supported Living providers, and Adult Day and Respite providers. Our clients seek modern, user-friendly software for scheduling, EVV, authorizations, and billing, without the complexities of clinical EMR systems.

Joining ShiftCare means becoming part of one of Australia's fastest-growing SaaS companies during an exciting phase of international expansion. We offer a competitive salary with uncapped commission, realistic targets, and a clear career path towards an Account Executive role. You will collaborate with an experienced, high-performing team in a supportive remote environment.

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