Patient Relations Executive

metabolic

Job Overview

Location

Dubai, Dubai, United Arab Emirates

Employment Type

Full-time

Work Arrangement

On-site

Sector

Healthcare & Medical

Experience Level

Junior (1-3 years)

Application Deadline

May 2, 2026

About the Company

Metabolic Health is a forward-thinking, technology-enabled healthcare provider dedicated to revolutionizing metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and a multidisciplinary clinical team to deliver highly personalized, data-driven treatments for patients managing conditions like diabetes and obesity.

By leveraging digital health tools, including Continuous Glucose Monitoring (CGM), wearable devices, and AI-driven insights, Metabolic Health enhances both clinical outcomes and the overall patient experience. Their innovative model aims to bridge the gap between infrequent physician visits and the daily realities of managing chronic conditions, offering 24/7 support and proactive care.

Job Description

Join Metabolic Health, a leader in transforming metabolic care through innovative technology and personalized treatment plans.

We are seeking a dynamic Patient Relations Executive to be the welcoming face of our clinic, ensuring every patient has a seamless and positive experience from arrival to departure.

In this role, you will be instrumental in greeting patients, guiding them through check-in, and providing essential information about our services. Your ability to engage patients, address their concerns, and gather feedback will be key to enhancing our service quality.

You will also contribute to optimizing front-desk operations, collaborating with medical and administrative teams to improve scheduling and patient flow. This position requires a tech-savvy individual comfortable with digital health tools and Electronic Medical Records (EMR) systems.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Patient ReceptionCustomer ServiceInterpersonal SkillsCommunication SkillsOrganizationAttention to DetailEMR SystemsCRM SoftwareAppointment Scheduling

Key Responsibilities

Welcome, greet, and assist new and returning patients with professionalism and warmth.
Guide patients through the check-in process, ensuring a smooth and stress-free experience.
Provide essential information about clinic services, appointments, and procedures.
Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for.
Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses.
Gather patient feedback to identify areas for improvement and enhance service quality.
Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
Collaborate with medical and administrative teams to enhance scheduling and coordination.
Identify gaps in patient experience and propose improvements to workflows and service delivery.
Ensure seamless communication between patients, healthcare providers, and administrative staff.
Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
Assist in managing appointment scheduling, follow-ups, and patient reminders.
Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support patient interactions.
Handle basic administrative duties, such as updating patient records and managing appointment schedules.
Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Qualifications

Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred.
2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services.
Strong interpersonal skills with a patient-first mindset.
Excellent verbal and written communication skills in English (Arabic is a plus).
Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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In the rapidly evolving healthcare landscape of Dubai, patient experience is paramount. This role is crucial for enhancing patient satisfaction and streamlining front-desk operations within a technology-driven medical clinic. You will leverage industry-specific keywords such as Electronic Medical Records (EMR), Continuous Glucose Monitoring (CGM), and patient relationship management (PRM) systems. Your impact will directly influence patient retention, operational efficiency, and the overall reputation of the clinic, contributing significantly to business growth and patient loyalty.