CUSTOMER SERVICE REPRESENTATIVE

Confidential Employer

Job Overview

Location

Ikoyi, Nigeria

Salary

NGN 250,000 - 300,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Junior (1-3 years)

Application Deadline

March 16, 2026

About the Company

Our client is a reputable organization operating within the dynamic Hospitality & Culinary Services sector. They are dedicated to providing exceptional experiences and are seeking to enhance their customer service operations.

This organization values professionalism and efficiency, aiming to set high standards in client interactions and service delivery. They are committed to fostering a supportive environment for their team members.

Job Description

We are seeking a dedicated and customer-focused individual to join a leading organization in the Hospitality & Culinary Services sector as a Customer Service Representative.

In this vital role, you will be the frontline ambassador, managing client interactions across various communication channels. Your primary goal will be to ensure every customer receives prompt, professional, and effective support.

You will be responsible for processing orders accurately, maintaining detailed customer records using CRM systems, and efficiently resolving any complaints or issues. This position offers an excellent opportunity to contribute to a positive customer experience and operational smoothness.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

CRM SystemsQuickBooksZohoCommunication SkillsOrganizational SkillsMultitasking SkillsComputer Literacy

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and social media channels, ensuring professional communication.
Process and track customer orders accurately, providing timely follow-ups and updates.
Maintain and update customer records using CRM systems such as QuickBooks and Zoho.
Resolve complaints efficiently and coordinate with operations and logistics teams to ensure smooth service delivery.

Qualifications

Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 2-3 years' experience in customer service (hospitality experience is an advantage).
Proficiency in CRM systems such as QuickBooks and/or Zoho with strong computer literacy.
Excellent communication, organizational, and multitasking skills with the ability to thrive in a fast-paced environment.