Female Customer Care Representative Position
Job Overview
Location
Ogba, Lagos, Nigeria
Salary
NGN 180,000 - 200,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Sales & Marketing
Experience Level
Mid-level (3-5 years)
Application Deadline
March 17, 2026
About the Company
Job Description
Macden Communications Limited is seeking a dedicated Customer Care Representative to join their team in Ogba, Lagos. This role is integral to maintaining strong customer relationships and ensuring satisfaction with our wide range of beverage products.
As a Customer Care Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing support related to our products, services, and company policies. Your ability to maintain a positive and helpful demeanor will be key to creating an exceptional customer service experience.
We are looking for individuals who are passionate about customer satisfaction and possess excellent communication and problem-solving skills. If you are ready to contribute to a leading beverage distributor and help us uphold our commitment to service excellence, we encourage you to apply.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Interact with customers to solve issues and questions about products, services and policies
- Maintain a positive and friendly tone with customers at all times
- Listen to customers' complaints and try to identify the cause of their problems
- Identify the appropriate response and strategy to solve customers' issues as quickly as possible
- Assist customers with the placement of orders, refunds or exchanges
- Place the customer at the center of the customer service experience.
Qualifications
- Relevant qualifications
- Years of work experience
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Posted Date
February 28, 2026
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