Customer Service Representative
Job Overview
Location
Lagos, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Hospitality & Tourism
Experience Level
Mid-level (3-5 years)
Application Deadline
March 14, 2026
About the Company
Our company operates as a dual entity, functioning as both an Aviation School and a Travel & Tours organization. This unique combination allows us to offer comprehensive services in both aviation training and travel planning. We are committed to providing excellent educational experiences and seamless travel arrangements for our clients.
Job Description
We are seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. This role is pivotal in ensuring our clients have a positive and seamless experience with our Aviation School and Travel & Tours services.
You will be responsible for addressing inquiries, providing information, and resolving issues with professionalism and efficiency. Your contributions will directly impact client satisfaction and loyalty, making this a crucial role within our organization.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person.
- Provide detailed information about our aviation courses and travel packages.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Maintain accurate customer records and update information as needed.
- Collaborate with other departments to ensure seamless service delivery.
- Process bookings and reservations accurately.
Qualifications
- Proven experience as a Customer Service Representative.
- Experience in the travel & tours or hospitality industry is a strong advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer service software and tools.
- Must reside in Lagos.
Benefits & Perks
- Opportunity to work in the exciting aviation and travel industry.
- Supportive team environment.
- Potential for growth within the organization.
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Posted Date
February 26, 2026
60 people viewed this job
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