Happiness Engineer – Customer Support & Success

Automattic, a pioneering company in its 20th year, is the driving force behind influential web platforms like WordPress.com, WooCommerce, Tumblr, and Jetpack. Our mission is to democratize publishing, commerce, and messaging, empowering individuals and businesses worldwide to share their stories and products effectively.

We operate as a fully distributed company, with over 1500 employees spanning the globe and speaking more than 100 languages. This rich diversity fuels our innovation and commitment to creating a more balanced and accessible web. We champion Open Source principles, with the majority of our work publicly available under the GPL.

Automattic is recognized as a 'Most Loved Company' and is an Equal Opportunity employer committed to fostering an inclusive and accessible environment for all. We actively support diversity and provide resources for employees, including comprehensive benefits and a commitment to a positive hiring process.

Automattic is seeking dedicated Happiness Engineers to join our fully remote team and champion the customer experience. In this pivotal role, you will engage with customers for approximately six hours daily, providing expert assistance via email and live chat. You'll be an integral part of a highly communicative and collaborative environment, leveraging Slack for constant peer support.

Your responsibilities extend beyond direct support; you will proactively identify potential customer issues, drive efficiency improvements within support processes, and pilot new initiatives like customer onboarding calls. This role offers a dynamic work environment where continuous learning and adaptation are key, as customer needs and service norms constantly evolve. You'll have the opportunity to influence product development and enhance the overall customer journey.

We are looking for individuals who are passionate about creating exceptional customer experiences and are motivated by substantive, meaningful interactions. If you thrive on change, embrace new challenges, and are eager to contribute to a world-class support system, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.