Customer Success and Merchant Acquiring Lead

Haya AI

Job Overview

Location

Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

May 14, 2026

About the Company

Haya AI is at the forefront of revolutionizing hiring processes with its advanced AI-powered Applicant Tracking System (ATS). Our platform is designed to empower modern recruitment teams by significantly accelerating candidate screening, automating interviews, and enabling smarter hiring decisions through AI resume grading. We are committed to innovation and efficiency, providing tools that allow businesses to hire faster and more effectively. Our mission is to transform the recruitment landscape, making it more intelligent and data-driven. We believe in leveraging cutting-edge technology to solve complex business challenges, ensuring our clients gain a competitive edge in talent acquisition.

Job Description

We are seeking a dynamic and experienced Customer Success and Merchant Acquiring Lead to join our innovative team.

In this critical role, you will be instrumental in fostering strong client relationships and driving the acquisition of new merchants. Your expertise will ensure our clients maximize the value of our services, contributing directly to their success and ours.

You will be responsible for developing and implementing strategies that enhance customer satisfaction, retention, and loyalty. Additionally, you will play a key part in expanding our merchant base through targeted acquisition efforts.

This position offers a unique opportunity to make a significant impact within the FinTech industry and contribute to the growth of a forward-thinking company.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer SuccessMerchant AcquiringPayment GatewaysChargeback ManagementMerchant OnboardingFinTechCRMNegotiation

Key Responsibilities

Develop and execute strategies to enhance customer success and retention.
Lead merchant acquisition initiatives to expand the client base.
Manage key client relationships, ensuring high levels of satisfaction.
Oversee the merchant onboarding process, ensuring a smooth experience.
Analyze customer data to identify opportunities for service improvement and growth.
Collaborate with internal teams to deliver exceptional client support.
Stay abreast of industry trends and best practices in customer success and payment processing.

Qualifications

Proven experience in customer success management and merchant acquiring.
Deep understanding of the FinTech industry and payment systems.
Demonstrated success in client relationship management and business development.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in CRM software and other relevant business tools.
Bachelor's degree in Business, Finance, Marketing, or a related field.

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The current landscape of FinTech is rapidly evolving, demanding innovative approaches to customer retention and strategic merchant acquisition. This role is pivotal in driving significant business ROI by expanding our client base and ensuring unparalleled customer satisfaction. You will leverage industry-specific keywords such as payment gateways, chargeback management, and merchant onboarding to optimize our service delivery. Your impact will be measured by the scale of our growth and the leadership you provide in cultivating lasting client relationships.