Customer Success Manager

Sama

This job listing has expired

Find similar jobs instead:

Customer Success and Merchant Acquiring Lead

Haya AI

Client Success Specialist

KickUp

Customer Success Manager (EMEA)

Constructor

Client Success Manager

AOA

Senior Customer Success Consultant

XTM International

Principal Customer Success Manager

Seeq

Founding Customer Success Manager

Valsoft Corporation

Job Overview

Location

Remote

Salary

CAD 65,000 - 95,000 annual

Employment Type

Contract

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

About the Company

Sama is a forward-thinking B2B platform dedicated to transforming professional development within organizations. Through an intuitive app, Sama empowers employers to offer hyper-tailored coaching, enabling employees to reach their full productive potential and elevate the corporate environment. The company is committed to building the future of work by fostering a team of highly motivated individuals who operate with an owner's mindset and are driven by a mission to consistently deliver exceptional experiences. Sama's approach focuses on enabling employees to be their best selves, contributing to a more dynamic and effective workplace. They are actively building a culture where innovation and employee growth are paramount.

Job Description

Join Sama, a dynamic B2B platform revolutionizing professional development. We empower employers to deliver hyper-tailored coaching through a user-friendly app, enabling employees to achieve their peak productivity and transform the corporate landscape. We are building the future of work and seeking motivated individuals who think like owners and are passionate about creating outstanding experiences.

In this role, you will be instrumental in driving client success and retention. Utilizing a consultative approach, you will guide clients to achieve their goals, maximize their return on investment with our platform, and ensure every interaction is positive and empowering. You will effectively communicate strategic impact to executives and all organizational levels.

Your primary focus will be building strong, lasting partnerships by becoming the go-to contact for our valued clients. You will also identify upsell opportunities and collaborate closely with our sales team to drive revenue growth and expand our reach. Furthermore, you will contribute to product development by sharing valuable client insights to enhance client impact.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer SuccessClient Relationship ManagementCRMBusiness AcumenSalesEnglishFrenchHRTalent ManagementLearning & DevelopmentStakeholder ManagementHubSpotKPI Management

Key Responsibilities

Become the go-to point of contact and advisor for your clients.
Advise clients on their people development strategy to meet business objectives.
Onboard new customers by facilitating demos and training around the product.
Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals.
Create and lead quarterly and annual business strategy reviews with each client.
Unlock upsell opportunities to optimize impact for the client.
Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.

Qualifications

Verbal and written native fluency in English and French.
A minimum of 4 years’ experience in HR/Talent or Customer Success roles with enterprise clients.
Previous experience working closely with People, Culture (HR) and Learning & Development clients.
Experience building and maintaining relationships with a diverse range of stakeholders.
Strong business acumen and fluency in business jargon.
Experience as a freelancer or working in a start-up.
Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability.
Spot opportunities for growth and development in accounts.
Strong ability to set, meet, and exceed KPIs and performance goals.
Great judgment.
Entrepreneurial mindset and autonomy.
Ability to work in an environment with limited structure and processes.
Excited to tackle new challenges head-on.
Extremely curious.
Open, trustworthy, and committed.
Team player.

Benefits & Perks

CAD $65,000-95,000 + commission + equity.
Fully Remote.
Plenty of room for growth as our ambitious team grows too.
Access to your professional coach via our app.
Regular training and development.

How to Apply

This job has expired

Join Our Communities

Join WhatsApp Channel Join Telegram Group

In today's rapidly evolving business landscape, the demand for exceptional customer retention and platform adoption is paramount. This role is critical for maximizing client ROI and fostering long-term partnerships. Key technical skills include CRM utilization, data analysis for engagement optimization, and strategic account management. The impact of this role directly influences business growth through increased client lifetime value and proactive identification of expansion opportunities, signaling a significant contribution to organizational success.