Client Success Specialist
KickUp
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Job Overview
Location
United States
Salary
USD 55,000 - 75,000 annual
Employment Type
Full-time
Work Arrangement
Remote
Sector
Education & Training
Experience Level
Junior (1-3 years)
About the Company
Job Description
KickUp is seeking a dedicated Client Success Specialist to join a forward-thinking team focused on enhancing the professional growth of educators. This role is integral to our mission of helping every educator thrive throughout their career.
Our platform empowers educational leaders to effectively track teacher development data, ultimately driving improved student outcomes. As a growing company, we are building a product that makes a significant impact on tens of thousands of educators.
Join us to directly influence how hundreds of school districts experience KickUp support. You will own real account relationships from the outset, with a clear path for growth into more significant account management responsibilities and partnership reviews.
As a Client Support Specialist, you will be the primary point of contact for KickUp's valued customers. Your responsibilities will include addressing inquiries, resolving issues, and guiding districts to maximize their utilization of our platform. You will manage all inbound support channels, including direct interaction with our AI agent, Fin, to ensure its continuous improvement and accuracy.
This role is perfect for individuals who find satisfaction in providing excellent support, identifying trends in customer needs, and managing client relationships over time. As you develop, you will take on more ownership of partnership reviews and renewal discussions for your assigned accounts.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Serve as the primary owner of all inbound customer support through Intercom across all account tiers
- Respond to product questions, troubleshoot issues, and direct users to relevant help articles and resources
- Manage and continuously improve our Intercom Fin AI agent — maintaining help content, refining conversation flows, and identifying gaps in self-service coverage
- Analyze support ticket trends and surface patterns to the broader CS team to inform proactive improvements
- Maintain an accurate, high-quality customer knowledge base and Help Center in partnership with the Training & Enablement Specialist
- Own adoption-phase engagement for a cohort of Lite Touch district accounts from day one
- Share data screencasts, usage reports, and scaled communications to drive early product adoption
- Execute mass outreach campaigns (email, Intercom) to keep Lite Touch districts informed and engaged throughout the year
- Grow into facilitating Partnership Reviews and supporting renewal conversations for your Lite Touch accounts over time
- Collaborate with Client Success Managers, the Data & Configuration Manager, and the Training & Enablement Specialist to deliver a seamless customer experience
- Escalate complex issues appropriately and close the loop with customers on resolution
- Engage with Product and Engineering teams to share feedback surfaced through support volume and trends
Qualifications
- 1–3 years of experience in customer support, customer success, or a related client-facing role
- Strong written communicator — attentive to tone, clarity, and brevity, especially in async and high-volume environments
- Experience with Intercom or similar support platforms; familiarity with AI-assisted support tools (like Fin) is a strong plus
- AI-curious and excited about using AI tools to improve support quality and efficiency — experience prompting, configuring, or working alongside AI agents is a significant advantage
- Ability to spot patterns and identify root causes of recurring issues
- Organized and capable of managing multiple open threads, accounts, and priorities without losing track
- Motivated by customer satisfaction and takes pride in leaving every interaction better than found
- Comfortable with ambiguity and can make judgment calls in a fast-paced environment
- Alignment with KickUp’s values: mission-driven, customer-obsessed, and always focused on improving outcomes for educators
- Passion for education or experience in an education-adjacent setting is a plus, not a requirement
- Legally eligible to work in the United States
- Ability to work between 9am–5pm Eastern Time
Benefits & Perks
- Stock options in our growing company
- 401(K) plan with employer matching
- Universal paid parental leave
- A variety of medical, dental, and vision insurance options
- An annual stipend for professional learning
- Flexible PTO policy
- Extended holiday break
- Summer Fridays
- Focus Fridays – a day with limited Slack and meetings throughout the year
How to Apply
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In the rapidly evolving education technology sector, the demand for specialized client support is surging. This role is pivotal for enhancing client relationships and driving platform adoption within school districts. Key technical skills include AI-assisted support tools, customer relationship management (CRM) systems, and data analysis for trend identification. The impact of this role extends to improving customer retention, increasing user satisfaction, and directly contributing to the company's growth trajectory by ensuring clients maximize their investment in educational technology solutions.
Posted Date
April 21, 2026
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