Customer Experience Specialist
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
March 12, 2026
About the Company
Spot & Tango is a forward-thinking pet health and wellness brand dedicated to enhancing the lives of dogs through personalized, subscription-based meal plans. Our commitment to quality is reflected in our recipes, which are meticulously developed by leading animal nutritionists using only real, human-grade ingredients, free from artificial additives.
We are a rapidly growing, venture capital-backed e-commerce startup with ambitious goals to improve the health of dogs nationwide and bring greater happiness to pet parents. Joining Spot & Tango offers a unique opportunity to make a significant impact in a fast-paced environment, surrounded by a team passionate about pets and innovation.
Job Description
Spot & Tango is seeking a dedicated Customer Experience Specialist to join our remote-based CX Team. In this vital role, you will be instrumental in ensuring every customer interaction is positive and memorable. You'll engage directly with pet parents, address their inquiries and concerns with empathy and professionalism, and contribute to the overall success and reputation of our brand.
This position involves collaborating closely with internal teams, including product development, marketing, and sales, to relay customer feedback and drive service improvements. You will maintain a deep understanding of our products and services to provide accurate support, fostering strong, lasting relationships with our customer base.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and concerns through phone, email, chat, and social media platforms.
- Maintain a positive and professional relationship with customers by actively listening to their needs and providing exceptional service.
- Collaborate with our internal teams to ensure that all customer feedback and inquiries are addressed and resolved in a timely and satisfactory manner.
- Provide feedback to the product development team on customer preferences and suggestions to improve our products and services.
- Maintain a thorough knowledge of our products and services to better serve our customers and ensure a seamless customer experience.
- Participate in training programs and company meetings to stay up-to-date with company policies, procedures, and initiatives.
Qualifications
- Bachelor's degree or equivalent work experience
- At least 2 years of experience in customer service or related field
- Excellent communication skills, both written and verbal
- Ability to empathize and connect with customers
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and the ability to think critically
- Experience with CRM software and other relevant customer service tools
- Familiarity with social media platforms and their role in customer service
- Believe in customer obsession as a growth driver and brand differentiator
- Dog lovers are a plus!
- Must be US based
Benefits & Perks
- Remote work opportunity
- Opportunity to work with an innovative pet health and wellness brand
- Chance to make an outsized impact in a high-growth startup
- Inclusive and diverse work environment
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
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Posted Date
February 25, 2026
107 people viewed this job
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