Associate Customer Success Manager

Suki

Job Overview

Location

Remote

Salary

USD 126,000 - 129,000 annual

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

March 19, 2026

About the Company

Suki is a pioneering technology company dedicated to revolutionizing healthcare technology with advanced AI voice solutions. Our mission is to create an invisible and assistive technology stack that significantly reduces the administrative burden on clinicians, allowing them to focus more on patient care.

Our flagship product, Suki Assistant, leverages generative AI to automate clinical documentation by listening to patient-clinician conversations. This innovative solution empowers clinicians to complete notes 72% faster on average, assists with coding, answers questions, and generates substantial revenue, delivering an impressive 9X ROI in the first year. We also offer the Suki Platform, our proprietary AI and speech technology, to partners seeking to enhance their solutions with best-in-class ambient and voice experiences.

At Suki, we are a user-driven organization committed to ensuring every aspect of our product serves doctors. Our team comprises talented technologists, clinicians, and industry experts who collaborate to push the boundaries of medical technology. We foster a culture of confidence, speed, and innovation, where we move fast without compromising quality.

Job Description

Suki is seeking a motivated Associate Customer Success Manager to join our growing team. In this fully remote role, you will manage a portfolio of enterprise healthcare accounts, driving adoption and ensuring our AI voice solutions deliver exceptional value and a strong return on investment.

You will be responsible for the end-to-end customer lifecycle, from implementation and deployment to ongoing engagement and relationship management. This includes conducting Quarterly Business Reviews (QBRs), providing "At The Elbow" training in clinical settings, and building strong relationships with C-level executives and clinical leaders.

This position requires a proactive approach to identifying expansion opportunities, mitigating risks, and continuously improving our deployment playbooks. If you are passionate about leveraging technology to improve healthcare and excel at building lasting client partnerships, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Enterprise Customer-Facing ExperienceHealthcare SaaSCommunication SkillsPresentation SkillsConflict ResolutionProject ManagementCritical ThinkingPrioritizationMS OfficeG SuiteCRM ToolsEMR Integration KnowledgeTravel FlexibilityFlexible Hours

Key Responsibilities

Manage a portfolio of 3-5 enterprise accounts, serving as the primary point of contact.
Drive successful implementation, deployment, and adoption of Suki's AI voice solutions.
Own and execute the Quarterly Business Review (QBR) process, including content creation and value analysis.
Provide "At The Elbow" training and onsite coordination within clinical environments.
Build and maintain professional relationships with C-level executives, clinical department heads, and IT leadership.
Identify opportunities for usage expansion and drive initiatives to meet revenue and retention targets.
Develop creative solutions to mitigate risks and iterate on deployment playbooks.
Advise clinicians on workflow adaptation to incorporate Suki effectively.

Qualifications

Undergraduate or Master's Degree.
3-5 years of enterprise customer-facing experience, specifically within Healthcare SaaS.
Exceptional communication, presentation, and conflict resolution skills.
Strong ability to think critically, prioritize effectively, and manage complex timelines.
Proficiency in MS Office, G Suite, and CRM tools.
Ability to master the technical nuances of EMR integrations.
Ability and willingness to travel 50%+ across the US.
Willingness to work flexible hours to accommodate providers’ schedules across various time zones.
Strong understanding of medical documentation and clinical workflows (strongly preferred).
Previous experience managing revenue targets or expansion quotas (strongly preferred).

Benefits & Perks

Opportunity to influence AI in a category-defining product.
Join a company recognized as Google's Partner of the Year for AI/ML and a Fast Company Most Innovative Company.
Be part of a well-funded startup with significant market opportunity.
Contribute to a diverse and inclusive workplace.