Ticketing / Booking Officer

ProDevs

Job Overview

Location

Nigeria

Salary

NGN 80,000 - 140,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Logistics Transport & Supply Chain

Experience Level

Junior (1-3 years)

Application Deadline

March 19, 2026

About the Company

ProDevs is a forward-thinking and dynamic company operating within the vital transportation sector. We are dedicated to providing efficient and reliable services, constantly striving to enhance the travel experience for our passengers. Our commitment extends to embracing digital solutions and fostering a customer-centric approach in all our operations.

As an organization, ProDevs is actively expanding its team with professionals who are passionate about service excellence, operational integrity, and contributing to a seamless transport network. We value individuals who are detail-oriented, customer-focused, and eager to drive innovation in the industry.

Job Description

ProDevs is seeking a diligent and customer-focused Ticketing / Booking Officer to join our dynamic Operations team. In this pivotal role, you will be instrumental in ensuring seamless and accurate ticketing processes, promoting digital payment solutions, and delivering exceptional service to our passengers.

This position requires a keen eye for detail, a commitment to accuracy, and a proactive approach to encouraging cashless transactions. You will be at the forefront of our digital adoption efforts, guiding passengers through modern booking and payment methods while upholding the highest standards of integrity and customer care.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Digital Booking SystemsPOS OperationsComputer LiteracyAttention to DetailAccuracyCommunication SkillsInterpersonal SkillsCustomer ServiceDigital AdvocacyIntegrityAccountabilitySales Orientation

Key Responsibilities

Issue tickets exclusively through approved digital booking systems.
Ensure all transactions are accurately recorded and prevent manual or off-system sales.
Promote and encourage cashless payment methods such as POS, transfers, and digital wallets.
Educate passengers on digital booking and payment options to increase digital transaction ratios.
Resolve basic booking issues and system-related customer inquiries efficiently.
Provide clear and comprehensive travel information, including schedules, pricing, and policies.
Maintain professional and courteous customer service at all times.
Ensure zero ticket discrepancies and strict adherence to booking, reconciliation, and reporting standards.
Promptly escalate any system or reconciliation issues to the Terminal Manager.

Qualifications

Minimum of OND/HND/bachelor’s degree or an equivalent qualification.
1–3 years of experience in ticketing, sales, customer service, or retail operations.
Familiarity with digital booking systems and POS operations.
Basic computer literacy and proficiency in navigating online systems.
Strong attention to detail and a high level of accuracy.
Excellent communication and interpersonal skills.