Customer Service Lead
Job Overview
Location
Jibowu, Cele Okota, Utako, Ijora, Maza Maza, Iddo, Owerri, Enugu, Onitsha, Jos, Lokoja, Ibadan, Lagos, FCT, Imo, Anambra, Plateau, Kogi, Oyo, Nigeria
Salary
NGN 150,000 - 230,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Logistics, Transport & Supply Chain
Experience Level
Mid-level (3-5 years)
Application Deadline
March 19, 2026
About the Company
ProDevs is an actively hiring company focused on delivering professional services. They are committed to providing excellent customer experiences and ensuring operational efficiency within their transport services.
Job Description
ProDevs is seeking a dedicated and customer-focused Customer Service Lead to join their team. This pivotal role ensures a consistently professional passenger experience while actively protecting company revenue, reputation, and operational processes.
In this position, you will be instrumental in managing customer interactions, addressing inquiries, and resolving complaints with efficiency and empathy. You will also play a key role in supporting digital bookings, troubleshooting ticket issues, and managing service adjustments. Furthermore, you will track lost items, delays, and other service incidents, escalating operational issues to relevant teams and maintaining accurate records.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage customer experience, handling inquiries, complaints, and feedback professionally.
- Ensure swift complaint resolution and high levels of customer satisfaction.
- Support digital bookings, ticket issues, and service adjustments.
- Track lost items, delays, and service incidents.
- Escalate operational issues to terminal and HQ teams.
- Maintain accurate service and incident records.
Qualifications
- Minimum of 2 years of experience in customer service or operations.
- Strong communication and conflict resolution skills.
- Proficiency with digital booking platforms and tools.
- Detail-oriented and process-driven.
Benefits & Perks
- Personalized updates on application status.
- Opportunity to showcase experience and key achievements.
How to Apply
Share your details and CV. It takes less than two minutes and we review every application carefully.
Join Our Communities
Posted Date
March 4, 2026
39 people viewed this job
Customer Service Representative
Shop Sheerah
Customer Service Representative (CSR) Male
Red Couch Limited
Conductor / Bus Marshal
ProDevs
Ticketing / Booking Officer
ProDevs
Call Center Manager (Head – Retention & Customer Operations)
Ascentech
Customer Service Representative
Darbenize Store
Associate Customer Success Manager
Suki
Customer Service Representative
Ablaze Consultancy
Inventory Intern
Tranos
Inventory / Stores & Asset Control Officer
ProDevs