Customer Service Representative

Ablaze Consultancy

Job Overview

Location

Ikeja, Lagos, Nigeria

Salary

NGN 130,000 - 150,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Human Resources & Recruitment

Experience Level

Entry Level (0-2 years)

Application Deadline

March 19, 2026

About the Company

Ablaze Consultancy is a forward-thinking firm specializing in recruitment, consulting, and leadership training. They are dedicated to empowering organizations by connecting them with exceptional talent and providing strategic solutions that foster growth and operational excellence.

Their mission is to help businesses build robust teams and achieve their strategic objectives through expert guidance and tailored services. Ablaze Consultancy is committed to driving success for their clients in today's competitive landscape.

Job Description

Ablaze Consultancy is seeking a dynamic and results-oriented Customer Service Representative to join their team in Ikeja, Lagos. This role is crucial for managing client interactions, driving customer satisfaction, and contributing to the company's growth objectives.

You will be responsible for handling a high volume of incoming phone calls, identifying potential sales leads, and building lasting relationships with clients through open and interactive communication. A key aspect of this role involves providing accurate and complete information using the most effective methods and tools available.

Success will be measured by your ability to meet personal and team sales targets, handle customer complaints effectively, and maintain meticulous records of customer interactions and filed documents. Adherence to communication procedures, guidelines, and policies is essential, as is the willingness to go the extra mile to engage customers.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunicationSales Lead GenerationCRM SystemsActive ListeningProblem-solvingTime ManagementMultitasking

Key Responsibilities

Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Qualifications

Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.