Call Center Manager (Head – Retention & Customer Operations)

Ascentech is a company operating within the dynamic telecommunications or a high-volume service industry. They are focused on delivering excellent customer experiences and driving operational efficiency.

The company values data-driven decision-making and invests in developing strong, high-performing teams. They are committed to customer retention and operational excellence, aiming to be a leader in their sector.

Ascentech is seeking an experienced and dynamic Call Center Manager to lead our Retention & Customer Operations team in Ikeja, Lagos. This senior role is critical for driving customer loyalty and ensuring operational excellence within our high-volume service environment.

As the Head of Retention & Customer Operations, you will be responsible for developing and implementing effective strategies to reduce customer churn and enhance retention rates. You will lead and mentor a high-performing team, utilizing strong analytical skills to interpret performance data and make informed decisions that optimize customer experience and operational efficiency.

If you possess a proven track record in call center leadership, a deep understanding of retention KPIs, and a passion for building and developing successful teams, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.