Application & IT Support Engineer

Layer3

About the Company

Job Description

Required Skills

Key Responsibilities

• Lead the design, deployment, optimization, and maintenance of Layer3’s on-premises infrastructure.
• Manage enterprise storage (SAN/NAS), backup systems, RAID architectures, and business continuity mechanisms.
• Oversee server power management, datacenter audits, hardware lifecycle, and compliance with PCI-DSS/ISO standards.
• Implement and manage the Proxmox VE virtualization environment, including clustering, workload migrations, VM lifecycle, and enterprise backups via PBS.
• Execute recovery, restoration, and repurposing of enterprise servers, storage arrays, and critical infrastructure hardware.
• Administer Microsoft 365 services: SharePoint, Exchange Online, Purview, Admin Center, OneDrive, and Teams.
• Conduct license optimization, configure email security (SPF/DKIM/DMARC), and automate Outlook backup processes.
• Deploy and manage cloud-hosted enterprise applications such as Odoo ERP, QuickBooks, internal business platforms and other third party services on the Cloud.
• Conduct testing, UAT, staff training on new platforms and identified knowledge gaps while ensuring adherence to policies within the portfolio’s purview.
• Drive organization-wide VAPT remediation and security hardening across infrastructure and applications.
• As the custodian of all organizations Applications, the incumbent will be responsible for deploying SentinelOne, BitLocker, Cloudflare WAF, other endpoint security controls and applications.
• Lead IAM transformation initiatives and coordinate full staff office work tools and software migrations with zero downtime.
• Oversee certificate and license management, domain security, API key rotation, and secure application practices.
• Coordinate and manage the software development for both DevOp and MLOps programs for the organization.
• Support backend engineering for Layer3Pay, mobile API integrations, and SMS automation systems.
• Manage codebase consolidation and the code-change management workflow using GitHub to strengthen CI/CD readiness.
• Engineer automation tools and scripts (AI/ML-assisted chatbots, SSL expiry monitoring, and workflow automations).
• Lead the data analytics function by coordinating analysts across units to deliver unified operational dashboards, performance insights, and decision-support reports for management.
• Build and maintain automated dashboards and data pipelines that integrate information from multiple business units, enabling trend analysis, service optimization, and organization-wide visibility.
• Provide senior leadership with actionable insights through analytics reviews, reporting packs, and visualization-driven intelligence covering operational efficiency, service quality, and strategic KPIs.
• Lead the implementation and enhancement of Zabbix, Wazuh, Prometheus, Grafana, and SNMP templates for system monitoring and accountability.
• Develop custom monitoring templates promote monitoring system usability and contextualization.
• Maintain advanced infrastructure monitoring dashboards and customer-facing observability platforms.
• Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring SLA compliance and workflow automation.
• Lead intra-unit service desk optimization, escalation workflows, asset inventory modernization, and hardware lifecycle management for Application and ITSupport services and products.
• Manage laptop procurement, configuration, repair, and deployment of laptops, conferencing systems, and VoIP devices.
• Train and mentor engineers in virtualization, Proxmox, Python, Power BI, networking, and engineering best practices.
• Participate in corporate committees including Risk Assessment, Project Steering Committee, and R&D initiatives.
• Provide the CTO with weekly and quarterly KPI dashboards covering IT Support, Infrastructure and Software Development operations.
• Oversee strategic projects including VoIP deployment, server-based controllers, server installations, and emerging operational initiatives.
• Drive cost-saving initiatives through platform migrations, tooling consolidation, and operational efficiency improvements.

Qualifications

• Minimum of 5 years of relevant experience in IT Support & Applications or a related role.
• Proficiency in Windows, macOS, and Linux Operating Systems; knowledge of network protocols and configurations.
• Relevant certifications (e.g., ITIL, Vmware, Comptia, MSCDBA etc) are a plus.
• Experience in designing, developing, and managing cloud-based infrastructure and applications.
• Experience in cybersecurity hardening and endpoint protection.
• Experience with ITSM, SLA Management & Service Desk Operations.
• Experience with Backup / DR / BCP Engineering.
• Experience with Application Support (Odoo, QuickBooks, Custom Apps).
• Experience with DevOps & MLOps (CI/CD, GitHub, Automation).
• Experience with Network Monitoring (Zabbix, Wazuh, Prometheus, Grafana).
• Leadership, Training & Team Development skills.

How to Apply

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Posted Date

April 23, 2026