ERP Support Engineer (SAP)

Arythium Technologies

About the Company

Job Description

Required Skills

Key Responsibilities

• Provide first- and second-level support for all SAP modules deployed, ensuring prompt resolution of incidents within agreed SLA windows.
• Diagnose and resolve SAP application errors, performance issues, transport failures, and integration problems.
• Manage SAP user administration including role assignments, authorization objects, and profile management.
• Serve as the primary escalation point for all SAP-related issues.
• Perform SAP system health checks, performance monitoring, background job scheduling, and transport management.
• Apply SAP patches, support packages, and kernel upgrades.
• Manage the SAP landscape configuration across development, quality assurance, and production environments.
• Coordinate with SAP or third-party vendors on issue escalation, OSS notes, and solution implementation.
• Engage with internal business teams to understand operational requirements and translate them into system configurations.
• Support data integrity activities including master data management and system reconciliation exercises.
• Assist with any SAP-related reporting requirements and custom output configurations.
• Implement and enforce SAP security best practices including segregation of duties, privileged access controls, and audit log management.
• Support internal and external audit activities by generating access reports, change logs, and configuration documentation.
• Ensure SAP system configurations comply with the company's data protection and IT governance policies.
• Coordinate with the System Administrator to ensure SAP-specific data is covered within the on-premise backup regime.
• Participate in monthly restore verification exercises to validate SAP data recoverability.
• Maintain up-to-date technical documentation covering SAP system configurations, transport logs, authorization matrices, and incident post-mortems.
• Contribute to monthly SLA reports with SAP-specific metrics.
• Conduct periodic user awareness sessions for staff on SAP usage protocols and change request procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Minimum of three to five years of hands-on SAP support or administration experience in a live production environment.
• Valid SAP Certification is mandatory. Acceptable certifications include SAP Certified Technology Associate (SAP Basis), SAP Certified Application Associate in a relevant functional module such as SAP FI, SAP MM, SAP SD, or SAP HCM, or an equivalent current SAP credential.
• Demonstrated experience with SAP Basis administration, transport management, and user authorization management.
• Experience working with SAP S/4HANA is a strong advantage.
• Understanding of ITIL-aligned service management practices.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

How to Apply

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Posted Date

April 20, 2026