Senior Business Analyst (Financial Crime Servicing)

GoTymeX

About the Company

Job Description

Required Skills

Key Responsibilities

• Serve as the primary functional analysis and business architecture authority within the pod, collaborating closely with the FinCrime service Product Lead.
• Drive deep-dives, shape solutions, and provide functional guidance across the team's full scope.
• Lead structured deep-dives into complex fraud, AML, and forensic investigation workflows, connecting them to source systems like alerts management, risk events, and Visa Risk management systems.
• Own functional analysis across fraud dispute handling, mule account investigation, enhanced due diligence (EDD), STR/SAR reporting, and case management.
• Design and document clean, scalable, end-to-end business architectures for financial crime servicing capabilities, ensuring robust customer experiences and compliance with regulatory scrutiny and engineering demands.
• Translate compliance and operational requirements into clear, engineering-ready functional specifications, user stories, and process maps.
• Provide functional guidance on case management platform design and configuration.
• Partner with fraud operations, AML/compliance, and forensic investigation stakeholders across multiple geographies.
• Shape automation and AI intervention design, including defining decisioning boundaries and escalation logic.
• Own the product team's functional knowledge base and cross-regional process documentation as a durable organizational asset.

Qualifications

• Capacity to navigate ambiguous, agile, fast-paced, and high-stress situations, managing challenging technical and business stakeholders with strong influencing skills.
• Strong attention to detail, coupled with an entrepreneurial, highly practical, and curious mindset.
• Proficiency in speaking, reading, and writing English.
• 8+ years of business analysis experience, with the majority in financial crime, fraud, or AML domains.
• Deep knowledge of financial crime servicing and customer service operations, including fraud disputes, mule investigation, EDD, STR/SAR, sanctions/PEP screening, forensic case management, and regulatory reporting.
• Hands-on experience with Pega, Appian, Comunda, or similar case management platforms.
• Proven ability to produce high-quality functional artifacts such as user stories, acceptance criteria, process models, data models, business rules specifications, and prototypes.
• Experience working across multiple regulatory regimes and geographies.
• Strong stakeholder communication skills across Fraud, AML, compliance, operations, and engineering audiences.
• Demonstrated experience running structured deep-dives and presenting findings to senior stakeholders.
• Tertiary degree in Information Systems, Computer Science, or a related field.
• Professional certifications in business analysis (CBAP, PMI-PBA) or agile delivery (CSPO, SAFe) are a strong plus.
• Domain awareness credentials in financial crime (ICA, ACAMS short courses) are a strong plus.
• Experience with real-time fraud alert and rules engines (strong plus).
• Familiarity with data analytics platforms in a financial crime context (strong plus).
• Experience defining requirements for AI/ML-assisted fraud or AML workflows (strong plus).
• Exposure to card scheme dispute processes and chargeback workflows (strong plus).
• Experience in a digital bank or neobank environment (strong plus).
• Agile / squad model working experience (strong plus).

Benefits & Perks

• Meal and parking allowance covered by the company.
• Full benefits and salary rank during probation.
• Insurances as per Vietnamese labor law and premium health care for you and your family without seniority compulsory.
• Performance-based bonus and equity participation in GoTyme Group.
• 13th-month salary (pro-rata).
• 15 days annual leave, 3 days sick leave, 1 birthday leave, and 1 Christmas leave.
• Access to SMART goals and clear career opportunities through technical seminars, conferences, and career talks, focusing on your professional development.
• Values-driven, international working environment with an agile culture.
• Opportunities for overseas travel for training and work-related purposes.
• Participation in internal Hackathons and company events (team building, coffee runs, blue card activities).
• Commitment to work-life balance with a 40-hour work week from Monday to Friday.
• Opportunity to collaborate with a best-in-class Business Analyst community, practicing the latest methodologies and technologies in banking.
• Explore a professional career path that will expand your skillset as a Business Analyst and provide exposure to a diverse range of people, products, and challenges.
• Work at the forefront of the digital banking sector, contributing to our vision of becoming a global leader in multi-country digital banking.

How to Apply

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Posted Date

June 29, 2026