Business Analyst - Goregaon West

Rentokil Initial

Job Overview

Location

Goregaon West, Maharashtra, India

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

July 17, 2026

About the Company

Rentokil PCI stands as India's foremost pest control service provider, operating as a proud brand under Rentokil Initial. Established in 2017 through a strategic joint venture between Pest Control India and Rentokil, the company has rapidly expanded its footprint, now serving over 300 locations across India. Rentokil PCI is dedicated to redefining customer service standards through best practices, continuous innovation, and the strategic adoption of digital technologies. In a significant move in 2024, the company further solidified its market leadership by acquiring HiCare, thereby broadening its service offerings and geographical reach. Rentokil Initial, the parent company, is a global leader in services that protect people and enhance lives, focusing on pest control, hygiene, and well-being solutions. They operate across 90+ countries, with a strong emphasis on outstanding customer service, employee development, and stringent health and safety standards. The organization fosters a welcoming culture where colleagues often feel like family, driving growth through brands like Rentokil, Initial, and Ambius.

Job Description

Rentokil PCI, India’s leading pest control service provider and a proud brand of Rentokil Initial, is seeking a highly motivated Business Analyst to join our dynamic team in Goregaon West, Mumbai.

Since its formation in 2017 through a joint venture between Pest Control India and Rentokil, the company has been committed to setting new benchmarks in customer service. We achieve this through industry-leading operations, continuous innovation, and the strategic adoption of digital technologies. Our recent acquisition of HiCare in 2024 further strengthens our market leadership, expanding our services and footprint across India.

As a Business Analyst, you will play a crucial role in our multi-functional team, reporting directly to the Assistant General Manager. This position involves close collaboration with both internal teams and external stakeholders to ensure project success and alignment with business objectives.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Strong analytical and critical thinkingEffective verbal and written communicationActive listening and empathyDetail orientation and organisational skillsTeam collaboration and stakeholder managementBasic understanding of software development processes and technologies

Key Responsibilities

Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects.
Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements.
Analyse collected information to identify gaps, inconsistencies, and potential challenges.
Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories.
Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives.
Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements.
Support the resolution of requirement-related conflicts or issues during the project lifecycle.
Collaborate with design and development teams to ensure proper implementation of requirements.
Maintain and update the requirement documentation throughout the project lifecycle.
Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be").
Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.

Qualifications

Graduate degree in the IT domain (Master’s Degree will be preferred).
Minimum 2 years of relevant experience.
Basic understanding of software development processes and technologies.

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The Indian IT and services sector is experiencing robust growth, driven by digital transformation initiatives across various industries. This role is pivotal in translating complex business needs into actionable technical solutions, directly impacting project success and organizational efficiency. As a Business Analyst, you will be instrumental in gathering, analyzing, and documenting intricate business requirements, ensuring precise implementation and alignment with strategic project goals. Key responsibilities include conducting thorough requirements elicitation, creating detailed functional specifications, and performing process optimization. You will collaborate extensively with cross-functional teams and external stakeholders, contributing significantly to project outcomes. This position offers a unique opportunity to shape the future-state workflows and oversee user acceptance testing, ensuring the final product meets defined business requirements.