Program Manager - Customer Success
Weekday AI
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Job Overview
Location
Bengaluru, Karnataka, India
Salary
INR 1,500,000 - 3,000,000 yearly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Product Management & Operations
Experience Level
Junior (1-3 years)
About the Company
Weekday AI is at the forefront of revolutionizing the hiring landscape, backed by Y Combinator and recognized as a Product Hunt #1 product of the day.
The company has established the largest database of white-collar talent in India and has developed sophisticated outreach tools designed to achieve exceptional response rates.
Weekday AI is committed to building the next frontier in talent acquisition, leveraging technology to connect businesses with top-tier professionals efficiently and effectively.
Job Description
Weekday AI is seeking a dedicated Program Manager to join one of its client's teams, focusing on driving operational excellence and enhancing customer retention within a rapidly growing SaaS environment.
This critical role is designed to optimize customer success processes, equip teams with essential insights and systems, and ensure clients achieve maximum value throughout their engagement lifecycle.
The ideal candidate will blend robust program management capabilities with a strong customer-centric approach, collaborating across departments to elevate onboarding, product adoption, renewal, and overall customer experience.
This position is perfect for individuals who thrive on bringing structure to fast-paced settings, resolving operational challenges, and developing scalable systems that foster sustained growth.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Own and manage day-to-day Customer Success operations, ensuring smooth execution across onboarding, product adoption, renewals, and expansion activities.
- Build, document, and optimize scalable processes, playbooks, workflows, and operational frameworks for the Customer Success function.
- Partner closely with Customer Success Managers to improve customer engagement, retention, and satisfaction outcomes.
- Drive cross-functional programs involving Product, Sales, and Customer Success teams to enhance customer experience and business performance.
- Develop systems and reporting mechanisms to monitor customer health, adoption metrics, renewals, and growth opportunities.
- Identify process gaps and implement solutions that improve team efficiency, productivity, and customer outcomes.
- Support customer retention, upsell, and cross-sell initiatives through structured programs and operational excellence.
- Ensure teams have access to actionable insights, data, and tools required to deliver exceptional customer experiences.
- Track program performance, define success metrics, and drive continuous improvement initiatives.
- Act as a key stakeholder in aligning customer success strategies with overall business objectives.
Qualifications
- 3+ years of experience in Customer Success, Customer Success Operations, Program Management, or related roles within a B2B SaaS environment.
- Proven experience building and scaling operational processes in high-growth or startup environments.
- Strong Program Management skills with the ability to manage multiple initiatives simultaneously.
- Passion for customer experience, customer retention, and long-term customer value creation.
- Ability to create structure, systems, and repeatable processes in fast-changing environments.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent stakeholder management and cross-functional collaboration abilities.
- Comfortable working independently with high ownership and accountability.
- Strong communication skills and the ability to influence teams across functions.
- Experience in Customer Success Operations, retention strategy, or revenue-focused customer programs is highly preferred.
How to Apply
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<p>The Indian SaaS sector is experiencing robust growth, driven by digital transformation initiatives and increasing demand for scalable business solutions. This role is pivotal in enhancing customer lifetime value within this dynamic landscape.</p><p>Key responsibilities include mastering customer onboarding, adoption strategies, and renewal processes, leveraging technical expertise in CRM systems, customer data platforms (CDPs), and business intelligence tools.</p><p>The Program Manager will significantly impact ROI by optimizing customer retention rates and driving expansion revenue, demonstrating leadership in operational excellence and cross-functional alignment to scale customer success initiatives.</p>
Posted Date
June 21, 2026
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