IT support Engineer
AJT Printing and Packaging FZ LLC
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Job Overview
Location
Ras Al Khaimah, United Arab Emirates
Employment Type
Full-time
Work Arrangement
On-site
Sector
Information Technology & Software
Experience Level
Junior (1-3 years)
About the Company
AJT Printing and Packaging FZ LLC is a company operating in the printing and packaging industry. We are committed to leveraging technology to enhance our operations and provide a stable IT environment for our employees across both office and factory settings. We value technical expertise and a dedication to excellent end-user support.
Job Description
We are seeking a dedicated IT Support Engineer to join our team at AJT Printing and Packaging FZ LLC in Ras Al Khaimah. In this role, you will be the first point of contact for end-users, providing essential technical support and ensuring the smooth functioning of our IT systems.
Your responsibilities will include handling IT tickets, performing OS deployments, managing Microsoft 365 services, and supporting network connectivity. This position offers a fantastic opportunity to build a career in IT support and infrastructure, with a focus on delivering excellent service to our users across office and factory environments.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Provide first-line technical support for end users across office and factory environments.
- Handle IT tickets through the service desk system, document resolutions, and maintain an internal knowledge base.
- Perform OS deployment and configuration for Windows-based endpoints.
- Assist with onboarding/offboarding processes, including device setup and access provisioning.
- Administer Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
- Manage Active Directory accounts, group policies, and access permissions.
- Manage mobile devices using MDM tools.
- Maintain accurate IT asset inventory (laptops, servers, printers, peripherals); conduct regular audits and lifecycle tracking.
- Deploy, configure, and maintain Avaya telephony.
- Support basic network connectivity issues.
- Provide prioritized support for VIP users.
Qualifications
- 2–5 years of IT support experience in a helpdesk or service desk role.
- Customer-focused mindset with a commitment to delivering excellent end-user support experience.
- Hands-on experience of Active Directory management.
- Proficient in handling technical issues across Windows and Mac OS.
- Familiarity with Microsoft 365 administration.
- Experience with MDM platforms.
- Strong interpersonal and communication skills.
- Prior experience supporting IT in a factory or manufacturing environment is highly desirable.
- Exposure to IT ticketing systems - Jira/Fresh Service/ServiceNow.
- Knowledge of foundational security controls - MFA/BitLocker/Defender.
How to Apply
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As an IT Support Engineer, you will be the primary technical point of contact for our end-users, ensuring seamless IT operations across our office and factory environments. Your role is vital in providing timely and effective technical support, maintaining system integrity, and contributing to the overall IT infrastructure's reliability and growth.
Posted Date
March 6, 2026
47 people viewed this job
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