Community Manager
TrustEngine
Job Overview
Location
Remote
Salary
USD 50,200 - 85,000 yearly
Employment Type
Full-time
Work Arrangement
Remote
Sector
Sales & Marketing
Experience Level
Mid-level (3-5 years)
Application Deadline
July 17, 2026
About the Company
Job Description
TrustEngine is seeking a dynamic and experienced Community Manager to cultivate and expand a vibrant community around our company and its flagship product, MortgageCoach. This pivotal role involves being the primary voice for our brand, fostering meaningful relationships within the mortgage community, and driving engagement that supports our growth and customer retention objectives.
As a key member of our team, you will collaborate across various departments, including Sales, Operations, Marketing, and Product. Your contributions will be central to how we attract new prospects and retain our valued customers, ensuring a cohesive and impactful community experience.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Partner with leadership to develop high-quality, relevant content (e.g., articles, videos, webinars) that addresses customers' real on-the-job challenges and promotes product adoption.
- Develop and execute engagement strategies that increase active participation in the community and drive adoption of the app's community features among enterprise lenders and individual Loan Officers.
- Plan and host events such as in-person meetups, webinars, workshops, and live Q&A sessions to foster connection and knowledge sharing.
- Identify and cultivate relationships with key influencers and advocates within the customer base to amplify community reach and engagement.
- Collaborate with internal team members including Sales, Operations, Marketing, and Product as well as external agencies to build a playbook for successful community rollout and product adoption for new customers.
- Monitor community activity and analyze user behavior, spotting trends and surfacing feedback to improve user experience and content relevance.
- Act as a voice of the community, sharing insights with product, sales, customer success, and training teams to ensure alignment on community initiatives.
- Track and report on key metrics such as NPS, CSAT, engagement rates, and adoption through recurring surveys and analytics platforms to measure impact, inform strategy, and demonstrate ROI.
Qualifications
- Bachelor's degree in Marketing, Communications, or a related field.
- 3-5+ years of experience in community management, social media management, or a similar role.
- Proven experience developing and executing successful community engagement strategies.
- Excellent written and verbal communication skills, with the ability to adapt to different audiences.
- Strong interpersonal skills and the ability to build relationships with diverse stakeholders.
- Proficiency in community management tools and platforms.
- Experience with behavioral marketing strategy and execution a plus.
Benefits & Perks
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible Paid Time Off (Vacation, Sick & Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
- Equity Options
How to Apply
Join Our Communities
The digital community landscape in the United States is rapidly expanding, with companies increasingly leveraging online platforms to foster brand loyalty and drive product adoption. This Community Manager role is pivotal in shaping TrustEngine's engagement strategy around its flagship product, MortgageCoach. You will be instrumental in cultivating a vibrant user community, utilizing CRM platforms, content management systems, and engagement analytics to measure impact. This position directly influences customer retention, brand advocacy, and the overall growth trajectory of our financial technology solutions, ensuring a strong return on investment through strategic community initiatives and data-driven insights.
Posted Date
July 3, 2026
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