Partner Operations Specialist
Actionstep
Job Overview
Location
Brisbane, Queensland, Australia
Employment Type
Full-time
Work Arrangement
Hybrid
Sector
Information Technology & Software
Experience Level
Junior (1-3 years)
Application Deadline
June 4, 2026
About the Company
Actionstep is a leading innovator in cloud-based Legal Practice Management software, dedicated to empowering law firms worldwide to achieve greater efficiency, profitability, and scalability.
Headquartered in Auckland, New Zealand, with a global presence spanning Australia, the United States, and the United Kingdom, Actionstep is committed to delivering exceptional user experiences that legal professionals love. As a rapidly expanding SaaS company, we prioritize innovation, customer success, and the cultivation of strong, impactful partnerships.
Our global partner ecosystem is a vital component in helping clients maximize the value they derive from the Actionstep platform. At Actionstep, we foster a collaborative and supportive team environment where initiative is encouraged, new ideas are welcomed, and individuals are empowered to make a significant impact.
Job Description
Actionstep is seeking a highly organized and relationship-driven Partner Operations Specialist to enhance the success of our Actionstep Certified Partner ecosystem.
This role bridges partner enablement, delivery coordination, and operational support. You will collaborate closely with partners and internal teams to ensure partner-led implementations proceed smoothly, onboarding is well-managed, and delivery progress is consistently visible across all engagements.
If you thrive on bringing structure to dynamic environments, coordinating complex workstreams, and building strong inter-team relationships, this position offers a significant opportunity to make a tangible impact within a growing global SaaS company.
Required Skills
Key Responsibilities
- Coordinate onboarding activities for new Actionstep Certified Partners.
- Support partner training sessions, onboarding milestones, and certification activities.
- Maintain onboarding resources, playbooks, templates, and partner documentation.
- Assist partners in understanding Actionstep implementation methodologies and delivery best practices.
- Maintain visibility across partner-led implementations, tracking milestones, risks, and dependencies.
- Coordinate with partners and internal teams to ensure engagements progress smoothly.
- Help organize internal specialist resources such as consultants, solution architects, and data migration experts when needed.
- Maintain operational tracking and reporting across multiple engagements.
- Build strong working relationships with partners and internal stakeholders.
- Support delivery discussions, operational check-ins, and governance rhythms.
- Assist with managing delivery risks and first-line escalations.
- Participate in post-project reviews and continuous improvement initiatives.
Qualifications
- 3–5 years’ experience in partner operations, delivery coordination, project coordination, customer operations, implementation support, or similar operational roles.
- Experience coordinating complex workstreams, onboarding programs, implementation activities, or delivery operations involving multiple stakeholders.
- Demonstrated ability to manage partner or customer relationships professionally, including navigating delivery issues or challenging conversations.
- Strong organizational, communication, and operational coordination skills.
- Ability to identify risks, drive follow-up actions, coordinate stakeholders, and maintain progress across multiple engagements.
- Experience working in SaaS, legal technology, professional services, or partner/channel delivery environments (Desirable).
- Experience supporting partner-led or outsourced service delivery models (Desirable).
- Familiarity with implementation methodologies, delivery governance frameworks, or partner enablement programs (Desirable).
- Experience using project management or collaboration tools such as Asana, Jira, Monday.com, or similar platforms (Desirable).
Benefits & Perks
- Hybrid Work Flexibility
- Modern Offices
- Inclusive, Supportive Culture
- Relaxed Dress Code
- Birthday Leave
- Unlimited Leave
- Regular Team Events
- Professional Development
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The Australian legal tech sector is experiencing significant expansion, driven by the demand for efficient and scalable practice management solutions. As a Partner Operations Specialist, you will be instrumental in fostering the growth of our certified partner ecosystem. Your responsibilities will encompass crucial areas such as partner enablement, delivery coordination, and comprehensive operational support. By ensuring seamless partner-led implementations and effective onboarding, you will directly contribute to client success and the overall scalability of our service delivery model. This role is pivotal in maintaining operational visibility and driving progress across numerous engagements, impacting business ROI through enhanced partner performance.
Posted Date
May 21, 2026
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