Cantonese/Mandarin-Speaking Sales Service Representative

Pavago

About the Company

Job Description

Required Skills

Key Responsibilities

• Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services.
• Provide accurate information about available programs and financial solutions.
• Address client questions and concerns with professionalism and empathy.
• Guide potential clients through available options and next steps.
• Follow up on leads generated through marketing campaigns and referral channels.
• Maintain consistent communication with prospective clients throughout the sales process.
• Conduct outbound follow-up and cold calls when required.
• Build trust and strong client relationships through consultative conversations.
• Understand each client’s financial situation and recommend appropriate solutions.
• Maintain a positive customer experience throughout the client journey.
• Ensure timely responses and consistent follow-up.
• Maintain accurate and detailed records of client interactions and transactions.
• Update CRM systems with notes, activities, and communication history.
• Track lead progress and ensure proper pipeline management.
• Work closely with sales and customer service teams to achieve company goals.
• Share feedback and insights that improve service quality and conversion rates.
• Stay informed on industry developments and company offerings.

Qualifications

• Previous experience in sales, customer service, call center, or client-facing roles.
• Experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred.
• Fluent verbal and written communication skills in Cantonese and English.
• Mandarin proficiency is highly preferred.
• Ability to communicate professionally with Cantonese-speaking, Mandarin-speaking, and English-speaking clients.
• Strong interpersonal and relationship-building abilities.
• Professional phone presence and active listening skills.
• Strong organizational and time-management abilities.
• Ability to remain calm and professional during sensitive financial conversations.
• Comfortable working independently and as part of a team in a fast-paced environment.
• Experience using CRM systems and customer management software.
• Comfortable learning and utilizing new technologies and communication platforms.
• Enjoy helping people navigate financial challenges.
• Communicate clearly, professionally, and empathetically.
• Confident handling inbound inquiries and outbound follow-up calls.
• Thrive in customer-focused, performance-driven environments.
• Organized, detail-oriented, and dependable.

Benefits & Perks

• Competitive base salary
• Attractive performance-based incentives
• Comprehensive training and ongoing support
• Positive and collaborative work environment
• Career growth and advancement opportunities

How to Apply

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Posted Date

June 9, 2026