Software Engineering Manager - UCaaS

Sangoma

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

July 3, 2026

About the Company

Sangoma is a global leader in business communications, dedicated to empowering organizations with essential connectivity solutions. We deliver cloud-based platforms that enable seamless connection, collaboration, and communication from any location. Our comprehensive portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, and Managed Connectivity services, serving businesses worldwide. As pioneers behind the Asterisk and FreePBX open-source projects, we are at the forefront of driving innovation in the communications sector. Our culture is built on trust, collaboration, and a relentless pursuit of customer success. At Sangoma, you'll experience the agility of a startup combined with the stability of a publicly traded company. We foster an environment that values integrity, accountability, and teamwork, offering significant opportunities for career growth and professional development.

Job Description

Sangoma is a global leader in business communications, providing cloud-based solutions that empower organizations to connect, collaborate, and communicate effectively from anywhere. Our comprehensive suite of services includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, and Managed Connectivity, serving businesses worldwide.

We are seeking an experienced Engineering Manager for our UCaaS Platform. In this role, you will be instrumental in building, scaling, and owning critical aspects of our platform. You will lead and develop a globally distributed engineering team, fostering a culture of accountability, innovation, and continuous improvement. Partnering closely with Product Management, you will drive the development of highly available, scalable, and innovative communication solutions that power voice, messaging, and collaboration services for our customers.

This position is ideal for a leader with a strong technical background and proven people management skills, experienced in UCaaS, VoIP, or SaaS environments. You will guide engineering efforts, participate in architecture discussions, and champion best practices in software development and operational excellence.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

PythonElixirJavaGoNode.jsCloud-native architecturesAPIsMicroservicesSaaSLinux/UnixPostgreSQLMySQLGitCI/CDAutomated testingUCaaSVoIPTelecommunicationsReal-time communicationsSIPWebRTCSBCsCall routingProvisioning systemsAsteriskFreePBXFreeSWITCHMicrosoft Teams integrationsSIP TrunkingAWSAzureGoogle CloudKubernetesDockerInfrastructure as CodeObservability platforms

Key Responsibilities

Lead, mentor, and develop a globally distributed team of software engineers.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform.
Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services.
Participate in architecture reviews, technical design discussions, and engineering planning.
Guide engineering teams through technical decisions, code reviews, and software development best practices.
Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives.
Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.
Recruit, retain, and develop top engineering talent.

Qualifications

8+ years of software engineering, platform engineering, or related technical experience.
3+ years of engineering management experience leading software engineering teams.
Experience managing remote and globally distributed engineering teams.
Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments.
Strong software engineering background with experience in modern application development and distributed systems.
Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
Experience with Linux/Unix environments.
Experience with PostgreSQL, MySQL, or similar relational databases.
Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
Strong communication, leadership, coaching, and stakeholder management skills.
Preferred: Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions.
Preferred: Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure.
Preferred: Experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies.
Preferred: Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies.
Preferred: Experience with AWS, Azure, or Google Cloud.
Preferred: Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
Preferred: Experience supporting highly available, mission-critical communications platforms.
Preferred: Experience with programming languages such as PHP or Lua.

Benefits & Perks

Extended Healthcare Plan (Medical, Disability, Dental & Vision) (Canada Only)
RPP - Group RRSP (Canada Only)
Group Life - AD&D - Critical Illness Insurance (Canada Only)
Paid Time Off Benefits (Canada Only)
Work From Home - Flexible hours
Entrepreneurial work environment partnered with high growth career opportunities.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The telecommunications industry is experiencing rapid expansion, driven by the demand for seamless global connectivity and advanced collaboration tools. This role is pivotal in shaping the future of Unified Communications as a Service (UCaaS). You will lead a team responsible for the scalability, reliability, and innovation of Sangoma's core UCaaS platform. Key technical areas include API integrations, real-time communication protocols, cloud-native architectures, and microservices. Your leadership will directly impact business ROI by ensuring high availability and performance of critical communication services, enabling large-scale deployments and driving organizational growth in the competitive UCaaS market.