Customer Sevice Engagement
Job Overview
Location
Victoria Island, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Mid-level (3-5 years)
Application Deadline
March 12, 2026
Job Description
Nicole Sinclair Consulting is seeking a proactive and detail-oriented Customer Service Engagement professional to join our team in Lagos.
In this vital role, you will be the primary point of contact for client inquiries, ensuring exceptional service delivery and supporting the smooth execution of operational tasks. You will also play a key part in project management and event coordination, contributing to the overall success of our initiatives.
This position offers an excellent opportunity to leverage your customer service expertise and operational acumen in a dynamic consulting environment. We value individuals who are tech-savvy, highly organized, and possess strong problem-solving abilities.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage customer inquiries and provide timely resolutions.
- Support daily operations and administrative tasks.
- Assist with project management and event coordination.
- Maintain and utilize CRM systems effectively.
- Ensure high levels of customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 4–5 years of experience in customer service with operations or administration exposure.
- Experience in project management and event coordination.
- Strong understanding of operational processes and CRM systems.
- Highly organized with strong attention to detail.
- Tech-savvy and comfortable using digital tools, reporting software, and CRM platforms.
- Excellent customer service, problem-solving, and interpersonal skills.
- Ability to take ownership, work independently, and thrive in a fast-paced environment.
How to Apply
Please apply via the provided Google Forms link.
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Posted Date
February 25, 2026
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