Senior HR Officer Application
Confidential Employer
Job Overview
Location
Maryland, Lagos, Nigeria
Salary
NGN 250,000 - 300,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Human Resources & Recruitment
Experience Level
Mid-level (3-5 years)
Application Deadline
May 25, 2026
About the Company
Job Description
We are seeking a dynamic and energetic HR Officer to join our team and support our thriving Business Process Outsourcing (BPO) operations.
In this crucial role, you will be instrumental in managing our talent pipeline and ensuring the overall health of our organization, particularly for our debt recovery, telemarketing, and customer support teams. Your focus will be on attracting resilient talent, optimizing performance metrics, and upholding rigorous regulatory standards.
This position offers a significant opportunity to impact business growth through strategic HR initiatives, contributing directly to operational success and organizational development.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Execute end-to-end recruitment for high-turnover roles, including Debt Recovery Agents, Telemarketers, and Customer Support Specialists
- Handle executive recruitment.
- Utilize competency-based assessments to identify candidates with high emotional intelligence, persuasion skills, resilience and are the right culture fit.
- Build a steady pipeline of "ready-to-hire" talent to meet fluctuating BPO scaling requirements.
- Partner with team leads and business managers to align HR initiatives with operational goals, workforce planning, and team performance.
- Provide guidance on employee relations, conflict resolution, performance management, and overall team effectiveness.
- Analyze HR metrics and workforce trends to support decision-making, improve employee engagement, and drive retention strategies.
- Work closely with Team Leads to monitor HR-related KPIs such as attrition rates, absenteeism, and speed-to-competency.
- Facilitate the performance appraisal process, linking HR initiatives to operational targets (e.g., recovery rates, CSAT scores, and call quality).
- Manage the administration of performance-based incentive and bonus schemes.
- Ensure all staff are trained on and adhere to company policy, ethical debt recovery practices and data privacy regulations.
- Maintain comprehensive employee files and ensure compliance with the Nigerian Labour Act.
- Manage disciplinary processes related to code of conduct, specifically regarding customer interactions and financial integrity.
- Develop engagement strategies specifically designed for high-stress BPO environments to reduce burnout.
- Act as a mediator for workplace conflicts and provide guidance on employee relations.
- Conduct exit interviews to identify trends and implement corrective actions for retention.
Qualifications
- 3–4 years in HR, with at least 1–2 years in a BPO or financial services environment (prior experience in debt recovery or telesales firms is a significant advantage).
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related discipline.
- CIPM, SHRM, or PHRi certification is an added advantage.
- Strong understanding of BPO operational dynamics (shift management, hourly tracking, and volume-based hiring).
- Advanced Microsoft Excel skills for data-driven HR reporting.
- Ability to multitask in a fast-paced, high-pressure environment.
- Exceptional conflict resolution and negotiation abilities.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
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The Business Process Outsourcing (BPO) sector in Lagos is experiencing significant growth, driven by increasing demand for specialized services. This role is pivotal in managing the human capital that fuels this expansion, directly impacting operational efficiency and client satisfaction. Key technical keywords include high-volume recruitment, competency-based assessments, HR metrics analysis, and compliance with the Nigerian Labour Act. The HR Officer's strategic input will significantly influence business ROI by optimizing talent acquisition, reducing attrition, and ensuring a high-performing workforce, thereby scaling organizational effectiveness in a demanding industry.
Posted Date
May 11, 2026
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