Customer Care Executive - Ahmedabad

Rentokil PCI stands as India's premier pest control service provider, operating under the esteemed Rentokil Initial brand.

Established in 2017 through a strategic joint venture between Pest Control India and Rentokil, the company has rapidly expanded its reach, now serving clients across more than 300 locations nationwide. Our mission is to redefine industry standards through exceptional customer service, continuous innovation, and the integration of cutting-edge digital technologies.

In 2024, Rentokil PCI further solidified its market leadership by successfully acquiring HiCare, a move that significantly broadened our service offerings and geographical footprint.

We are committed to protecting people from the dangers of pest-borne diseases and the risks associated with poor hygiene. Our services also enhance lives by safeguarding the health and well-being of individuals and protecting the reputations of our customers' brands.

We pride ourselves on fostering a welcoming environment where colleagues often view each other as family. Our global presence, with over 1800 service teams worldwide, allows us to serve clients in major cities across North America, Europe, the UK, Asia, and the Pacific.

We are seeking a dedicated Customer Care Executive to join our dynamic team in Ahmedabad. This role is crucial for strengthening customer relationships and ensuring client retention, a key factor in our continued success.

As a Customer Care Executive, you will work collaboratively within a multi-functional team, engaging with both internal departments and external stakeholders to achieve shared objectives.

Your responsibilities will include setting renewal targets, supporting branch revenue growth through strategic price increases and upselling, and effectively managing customer complaints within specified timelines.

You will also be responsible for identifying at-risk customers, proposing revival strategies, and providing valuable recommendations for branch improvement. Analyzing performance data and sharing monthly dashboards with insights will be a key part of your role.

To apply for this role, click the Apply button on this page and follow the instructions.