Customer Service Representative
Hello Perfect Clinic
Job Overview
Location
Lagos, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Healthcare & Medical
Experience Level
Junior (1-3 years)
Application Deadline
June 26, 2026
About the Company
Job Description
Hello Perfect Clinic, a leading aesthetic center in Lagos, is seeking a professional and customer-focused individual to join our team as a Customer Service Representative.
In this role, you will be the primary point of contact for our clients, ensuring a positive and seamless experience from their initial inquiry through to their appointment and follow-up.
You will manage appointments, provide detailed information about our services, and maintain accurate client records, contributing directly to client satisfaction and clinic operations.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond promptly to client inquiries via phone, WhatsApp, email, and social media platforms.
- Schedule and manage client appointments.
- Provide accurate information regarding treatments, services, and clinic policies.
- Follow up with clients before and after appointments to ensure an excellent customer experience.
- Maintain accurate client records and reports.
- Escalate client concerns appropriately and ensure timely resolution.
Qualifications
- Minimum of OND/HND/Bachelor's Degree in any relevant field.
- At least 2 years of experience in customer service, client relations, or a similar role.
- Excellent verbal, written communication and interpersonal skills.
- Proficiency in Microsoft Office applications, particularly Microsoft Excel.
- Strong organizational, multitasking, and problem-solving skills.
- Ability to work independently and meet response-time expectations.
- Previous experience in an aesthetic, healthcare, wellness, or hospitality environment is an added advantage.
How to Apply
Interested candidates should apply using the provided link.
Join Our Communities
The aesthetic industry in Lagos is experiencing rapid expansion, driven by increasing consumer demand for specialized beauty and wellness services. This role is pivotal in managing client interactions and ensuring seamless service delivery within this dynamic sector. Key technical skills include CRM software proficiency, appointment scheduling systems, and client communication platforms. The Customer Service Representative's impact on client retention and overall clinic reputation directly influences business ROI and operational efficiency, signaling the importance of this client-facing position.
Posted Date
June 12, 2026
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