Case Manager
Expereo
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Hybrid
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
June 27, 2026
About the Company
Expereo is a leading provider of managed network services, specializing in the Intelligent Internet Platform. They connect people, places, and things globally, ensuring superior internet performance and delivering a unified global experience with visibility, control, and security through their expereoOne solution.
As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, Expereo empowers enterprises and government sites worldwide. Their mission is to enhance business productivity through flexible and optimal internet performance.
Expereo is committed to fostering a dynamic, effective, multicultural, and equitable environment. They value diversity and inclusion, supporting all employees regardless of background, religion, nationality, sexual orientation, age, or physical condition. They also actively engage with and support the communities where they operate.
Job Description
Expereo is at the forefront of the Intelligent Internet Platform, connecting people, places, and things globally to manage internet performance with unparalleled expertise. As a leading provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, Expereo empowers enterprises and government sites worldwide, ensuring optimal internet performance and a seamless global experience.
This hybrid Case Manager role is crucial for maintaining Expereo's commitment to excellent customer service. You will be the primary point of contact for resolving technical and non-technical issues, liaising effectively with customers and local providers. Your efforts will directly contribute to customer satisfaction and retention, reinforcing Expereo's position as a trusted partner.
In this role, you will identify and implement new processes, continuously optimizing existing ones to deliver an exceptional customer experience. You will collaborate with network and system administrators, act as a first-line support, and manage customer engagement with a strong focus on service excellence.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Resolve all technical and non-technical issues related to Expereo’s services by liaising with customers and local providers.
- Identify and establish new processes, and continuously optimize existing ones for excellent customer service.
- Collaborate with a team of Network and System administrators towards common goals.
- Act as the first-line support person for internal and external parties.
- Manage customer engagement and relationship management with a customer support orientation.
- Maintain up-to-date knowledge of products, services, systems, and work processes.
Qualifications
- Thorough understanding of Routing and switching, SD-WAN and cloud concepts.
- Good understanding of IT best practices and procedures, like ITIL v3.
- At least 5 years of experience in IT/Telecommunications.
- Excellent communication skills, with very good verbal and written English proficiency.
- Project management skills.
- Self-motivated with the ability to perform under tight deadlines and high pressure.
- Proficiency in TCP/IP, Network Configuration Management, VPNs, and Information Security Standards.
- Extensive hands-on experience with Cisco & Catalyst Switches, including STP, VLANs, and QoS.
- Extensive hands-on experience with Cisco and Juniper routers, with an in-depth understanding of OSPF and other routing protocols.
- In-depth knowledge of different types of VPN solutions like MPLS, SSL VPN, and IPSEC.
- Experience working with Network Management & Monitoring Tools, such as SolarWinds.
- CCNA or equivalent certificate required.
Benefits & Perks
- Private Health Insurance
- Work From Home
- Training & Development
- Performance Bonus
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The UAE's IT and telecommunications sector is experiencing robust growth, driven by digital transformation initiatives and increasing demand for advanced connectivity solutions. This role is pivotal in managing customer relationships and resolving technical challenges within this dynamic environment. Key technical keywords include ITIL Framework, SD-WAN, TCP/IP, and VPNs. The Case Manager will significantly impact customer satisfaction and retention, directly contributing to Expereo's market leadership and revenue growth by ensuring seamless service delivery and fostering strong client partnerships.
Posted Date
June 13, 2026
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