Customer Care Representative

Confidential Employer

Job Overview

Location

Lagos, Lagos, Nigeria

Salary

NGN 100,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Retail & E-commerce

Experience Level

Junior (1-3 years)

Application Deadline

June 27, 2026

About the Company

This is a cosmetic company dedicated to providing high-quality products and exceptional customer experiences. They operate with a focus on customer satisfaction, aiming to build strong relationships from the initial point of sale through to post-delivery. The company values rigorous marketing and follow-up skills, seeking individuals who are intelligent, well-organized, and detail-oriented.

Job Description

We are seeking a diligent and honest Customer Care Representative to join our dynamic cosmetic company.

In this role, you will be the primary point of contact for our valued customers, managing inquiries across social media platforms and in-store interactions. Your expertise will be crucial in providing accurate product recommendations and ensuring customer issues are resolved efficiently.

You will also be responsible for seamlessly processing customer orders and maintaining consistent follow-up from the point of sale through to delivery and beyond. This position requires strong communication and calculation skills, along with a meticulous, organized approach.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceSales SupportCommunicationOrganizationProblem SolvingOrder ProcessingFollow-up

Key Responsibilities

Handle customer inquiries on company’s products and services on social media platforms and in store.
Provide accurate recommendations to help solve customers’ issues.
Process customers’ orders seamlessly.
Follow up on customers from the point of sale, to delivery and post delivery.

Qualifications

Minimum of OND or HND.
A minimum of 2 years working experience as a customer care personnel.
Rigorous marketing and follow up skills.
Intelligent and able to work with little to no supervision.
Strong communication and calculation skills.
Must be well organized and have a well detailed orientation.
Must be available to work for at least 1 year.

How to Apply

Send your CV along with your cover letter.

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In Nigeria's thriving cosmetic industry, exceptional customer engagement is paramount for brand loyalty and sales growth. This role is crucial for managing customer interactions across digital platforms and in-store, ensuring seamless order processing and post-purchase follow-up. You will be instrumental in resolving customer issues, providing expert product recommendations, and contributing directly to customer satisfaction and repeat business. Your efforts will directly impact revenue streams and brand reputation within this dynamic market.