Customer Service Representative

Ascentech

Job Overview

Location

Victoria Island, Lagos, Nigeria

Salary

NGN 250,000 - 300,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

Application Deadline

June 26, 2026

About the Company

Ascentech is a leading provider of innovative technology solutions and services. The company is dedicated to helping businesses achieve their goals through cutting-edge software, robust IT infrastructure, and expert consulting. With a focus on customer satisfaction and technological excellence, Ascentech offers a range of services designed to enhance operational efficiency and drive business growth. The company prides itself on its team of skilled professionals and its commitment to delivering high-quality results for its clients.

Job Description

Ascentech is seeking a dedicated Customer Service Representative to join our team in Victoria Island, Lagos. This role is essential for delivering exceptional customer experiences and managing client inquiries effectively.

As a Customer Service Representative, you will be the primary point of contact for our customers, responsible for addressing their needs, resolving issues, and ensuring their satisfaction. Your role will involve managing customer interactions across various channels, processing requests, and maintaining accurate records.

We are looking for an individual with strong communication and problem-solving skills, who can thrive in a fast-paced environment and build lasting customer relationships. Your contributions will be key to maintaining our high standards of service and fostering customer loyalty.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer inquiry managementIssue resolutionCustomer relationship managementMicrosoft Office proficiencyCRM toolsCommunication skillsProblem-solving skills

Key Responsibilities

Respond to customer inquiries across various channels
Resolve complaints and provide timely solutions
Process orders, requests, and follow-ups
Maintain accurate customer records and reports
Build and maintain strong customer relationships

Qualifications

Bachelor’s degree or equivalent qualification
Minimum of 3 years’ experience in Customer Service or a related role
Strong communication and problem-solving skills
Proficiency in Microsoft Office and CRM tools
Ability to thrive in a fast-paced environment

How to Apply

Interested and qualified candidates should send their CV to cv@ascentech.com.ng using the job title as the subject of the email.

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The Nigerian customer service sector is experiencing significant growth, driven by increasing consumer demand and digital transformation. This Customer Service Representative role is vital for managing client inquiries and ensuring exceptional customer experiences. The position requires adeptness in communication, issue resolution, and relationship building. Key technical keywords include CRM systems, customer inquiry management, and service level agreements (SLAs). This role directly impacts customer retention, brand loyalty, and overall business reputation.