Merchant Care Officer
Salla
Job Overview
Location
Makkah, Makkah Province, Saudi Arabia
Employment Type
Full-time
Work Arrangement
Hybrid
Sector
Retail & E-commerce
Experience Level
Entry Level (0-2 years)
Application Deadline
June 28, 2026
About the Company
Salla is a rapidly expanding e-commerce platform serving the MENA region. The company is dedicated to delivering innovative technology solutions that empower businesses to achieve greater scale and success in the online marketplace.
With a focus on growth and customer empowerment, Salla aims to be a leader in the e-commerce sector by providing robust tools and support for its merchants. The company fosters an environment where technology drives business evolution, enabling clients to thrive in an increasingly digital world.
Job Description
Salla is a leading e-commerce platform in the MENA region, committed to empowering businesses with cutting-edge technology solutions. As we continue our rapid expansion, we are seeking a dedicated Merchant Care Officer to join our dynamic Customer Support team.
In this crucial role, you will be the primary point of contact for our merchants, providing high-quality support and ensuring their success on our platform. You will be instrumental in resolving issues efficiently, guiding merchants on best practices, and contributing to an exceptional customer experience across all communication channels.
If you possess strong problem-solving skills, excellent communication abilities, and a passion for customer success, especially within the e-commerce or SaaS sectors, we encourage you to apply.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to merchant inquiries and issues via multiple support channels (chat, email, tickets, etc.).
- Diagnose, troubleshoot, and resolve merchant problems in a timely and effective manner.
- Guide merchants on platform features, tools, and best practices to enhance their experience.
- Document recurring issues and escalate improvement opportunities to relevant internal teams.
- Collaborate with cross-functional teams to ensure fast and efficient issue resolution.
- Continuously update internal knowledge base and follow standard operating procedures.
- Contribute to improving customer experience and operational efficiency.
Qualifications
- Bachelor’s degree in business administration, or a closely related field from an accredited institution.
- 0–3 years of experience in Customer Support, Technical Support, Customer Success, or Help Desk roles, including hands-on experience handling customer inquiries or support tickets.
- Demonstrated fluency in Arabic, with strong verbal and written communication skills.
- Intermediate proficiency in English, with the ability to effectively handle customer interactions in both written and spoken formats.
- Proven ability to manage at least 3 concurrent customer cases or chat interactions while maintaining quality, accuracy, and response time standards.
- Ability to independently diagnose and resolve customer issues, demonstrated through experience handling Tier 1 support cases or similar operational challenges.
- Experience working in a fast-paced, high-volume customer support environment with the ability to manage multiple priorities effectively.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The e-commerce landscape in MENA is rapidly expanding, driven by increasing digital adoption and consumer demand for seamless online experiences. Salla is at the forefront of this growth, providing essential technology solutions for businesses. This role is pivotal in ensuring merchant success by offering exceptional support. You will leverage your expertise in customer relationship management, issue resolution, and platform guidance to directly impact merchant ROI. Your ability to navigate support channels and troubleshoot effectively will be key to scaling Salla's merchant base and enhancing overall customer satisfaction.
Posted Date
June 14, 2026
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