Project Manager, Services Delivery

DBSync is a forward-thinking technology company specializing in innovative data integration and data warehousing solutions. They empower businesses to create next-generation products by leveraging technology that fosters creativity and a sense of belonging among employees.

As a leading provider of data integration services for both cloud and SaaS-based applications, DBSync was initially incubated by Salesforce before becoming an independent entity. They offer data integration as a service, available in SaaS, standalone, or hosted formats, providing significant benefits to business users at competitive prices.

DBSync's core mission is to establish a strong foundation for businesses, enabling them to solve complex problems and automate workflows. They act as a dedicated support system for all data integration needs. The company fosters an environment of innovation and creativity, with a diverse team that blends various cultural backgrounds. DBSync operates as a family, where individual talents are recognized and nurtured for mutual growth, blending a professional, learn-and-excel vision with a dynamic, startup-like atmosphere.

Their value system emphasizes genuine care, efficiency by avoiding manual tasks, a fun work environment, ownership, expertise, and collaborative success. DBSync has received high praise on G2, earning badges such as 'Best Relationship,' 'Leader Americas,' 'Best Results,' and 'Best Usability' in Winter 2024.

DBSync is seeking a dynamic Services Delivery Project Manager to enhance the structure and predictability of our implementation and professional services team. This role is crucial for ensuring client projects remain on schedule, team capacity is clearly visible, and leadership is consistently informed of project status.

In this position, you will oversee the complete lifecycle of services engagements, from initial kickoff through milestone tracking, delivery, and final close-out. A key responsibility will be maintaining a real-time project tracker, integrated with Salesforce contracts, to monitor start/end dates, allocated resources, and potential risks.

You will also be responsible for resource allocation, expertly matching available team members to incoming projects based on their capacity and calendar availability. Furthermore, you will develop and maintain standardized onboarding templates to ensure repeatable and consistent client implementations. Proactive communication is vital; you will send automated status reminders and escalate at-risk projects before they escalate into significant issues.

Collaboration with the services team to remove blockers and maintain commitment visibility is essential. You will also identify opportunities to automate repetitive project management tasks, leveraging AI tools and internal systems. Finally, you will provide leadership with clear, concise weekly project health reports, eliminating the need for extensive data digging.