Customer Experience and Growth Intern

Stranger Soccer

Job Overview

Location

Al Ain, Abu Dhabi, United Arab Emirates

Employment Type

Internship

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Entry Level (0-2 years)

Application Deadline

May 3, 2026

About the Company

Stranger Soccer is a rapidly expanding Singapore-based company revolutionizing the way people play football. In just a few years, they have launched a groundbreaking platform and mobile app that facilitates on-demand football games, attracting over 50,000 registered users and hosting hundreds of games weekly.

The company addresses the global challenge of making football, the world's most popular sport, easily accessible for individuals. Stranger Soccer simplifies the process to be as straightforward as going to the gym or for a jog: browse, book a slot, and play. It has become the leading platform for football and futsal in Singapore and is now expanding internationally through a license partner model, with established presences in Australia, India, the USA, UAE, and South Africa.

Job Description

We are seeking enthusiastic and driven individuals to join Stranger Soccer as Customer Experience and Growth Interns. This is an exceptional opportunity to gain practical experience in a fast-paced, international sports-tech company.

You will play a vital role in enhancing the player experience, fostering community engagement, and contributing to the growth of our football network within the UAE. Working closely with the UAE Business Owner and interfacing with key staff across the organization, you will gain invaluable insights into running a consumer-facing sports business.

This role offers hands-on experience in game hosting, daily operations support, and operational improvement initiatives. You will also contribute to game experience development and growth strategies, collaborating with both local and Singapore HQ teams. This internship is designed to provide comprehensive exposure to operational, customer service, and growth marketing aspects of an expanding international brand.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ExperienceCommunity EngagementOperations SupportFootballCustomer ServiceEvent CoordinationSports Management

Key Responsibilities

Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi
Ensure players have a smooth, fun, and safe game experience
Represent the Stranger Soccer brand on the ground
Collect player feedback to continuously improve the experience
Assist with scheduling, logistics coordination, and venue communication
Support marketing, customer service, and game operations tasks
Help onboard new players and respond to inquiries
Assist in recruiting, screening, and onboarding new Official Hosts
Support scheduling and ensure proper venue coverage
Identify inefficiencies in booking, hosting, or player engagement processes
Propose actionable solutions to streamline operations and improve consistency
Analyze feedback and trends to recommend operational enhancements
Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)
Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience
Contribute ideas and mini-projects to increase player acquisition and retention
Assist in researching football communities, universities, corporates, and potential partners in Dubai & Abu Dhabi
Support promotional events, community activations, and social content
Collaborate with the UAE Business Owner and Singapore HQ team
Gain insight into how a fast-growing sports-tech brand expands internationally

Qualifications

Positive, proactive “can-do” attitude
Comfortable interacting with customers and leading groups
Strong interest in football (required)
Hospitality, events, or sports management experience is a plus
Must be based in UAE, with availability to travel regularly within your emirate
Hospitality experience a PLUS

Benefits & Perks

Hands-on experience in running a real, consumer-facing sports business
Confidence in hosting and leading player groups
Operational, customer service, and growth marketing exposure
Insights into brand expansion in international markets
Opportunities to contribute ideas that directly impact the UAE business

How to Apply

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The UAE sports-tech landscape is rapidly evolving, driven by innovative platforms that enhance accessibility and community engagement. This internship offers a unique opportunity to contribute to the growth of a revolutionary sports company. You will gain hands-on experience with key industry terms such as player acquisition, retention strategies, operational logistics, and community activation. This role is designed to significantly impact business ROI by directly influencing customer satisfaction and network expansion, offering a clear path for leadership development within a fast-growing international brand.